Stephon James
Operations Manager
Winter Haven,FL
Summary
Hardworking and detail-oriented management professional with several years of hands-on experience overseeing construction projects from start to finish. Skilled in managing teams of up to 10 individuals and ensuring that projects are completed on time and on budget. Proven track record of successful project completion with minimal errors. Demonstrates commitment to quality assurance and process improvement in the workplace. Expert in identifying and mitigating risks, reaching milestones, and managing deliverables. A highly organized leader with great attention to detail. Known as a diligent, accountable, and buoyant worker dedicated to ensuring customer satisfaction by remaining accessible and friendly.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Project Manager
Blue Stream Fiber
03.2023 - 05.2024
- Managed multiple projects simultaneously while ensuring the highest quality standards were met, resulting in on-time deliveries 99% of the time.
- Managed cross-functional teams to deliver projects within a 12-month period ahead of schedule.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Led a team of 20, including in-house electricians and subcontractors, to implement strategic project execution.
- Established strong relationships with key internal stakeholders to ensure smooth delivery of services.
- Established relationships with external vendors in order to gain access to additional data sources for use in forecasting models.
- Provided clear direction to internal teams, setting expectations and due dates for deliverables. Provided creative and strategic suggestions to the team, leading to increased team efficiency by 15%.
- Provided guidance on how best to utilize available resources when developing forecasts.
- Developed project plans, schedules, resource allocations, risk management strategies and change control processes.
- Documented lessons learned from completed projects in order to continuously improve the organization's approach towards PMO activities.
Project Director
Metronet
01.2021 - 04.2023
- Review and fully understand each project's budgets, schedules, and requirements
- Create and execute project work plans and programs, control budgets, and identify and acquire resources needed to prosecute the project(s)
- Assign individual duties to the project management team and staff
- Manage the day-to-day operational aspects of a project to ensure on-time and under-budget project completion
- Meet with internal and external customers with prepared reports to give progress updates, answer questions, and manage requested changes to project plans
- When necessary, serve as the project spokesperson by developing relationships and facilitating communication, updates, and meetings with internal and external customers
- Respond clearly and effectively to spoken requests over the phone or in person and verbal or written instructions
- Establish and maintain effective working relationships with co-workers, supervisors, and the general public
- Maintain regular, consistent, and professional attendance, punctuality, and personal appearance according to company policies
- Oversaw up to 10 projects simultaneously without sacrificing standards. Oversaw up to 10 projects simultaneously without sacrificing standards.
Field Supervisor
Metronet
01.2020 - 01.2021
- Monitor quality control of installation work - conducts on-site QC surveys for compliance with Metronet installation standards, tracks individual technicians' QC compliance, and generates monthly compliance reports.
- Resolve customer complaints - investigates service and damage complaints and takes appropriate action to resolve the complaint.
- Procure and coordinate installation activities of contractors as needed to meet workflow requirements.
Field Technician I - IV
Comcast
06.2009 - 11.2015
- Uses installation tools and hand tools and performs jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders, and bucket trucks (18 to 26 feet)
- Manipulates connectors, fasteners, and wire and uses hand tools
- Lifts and carries loads of 70 lbs
- Or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time, and performs work near powerlines and electricity
- Works within the manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
- Using the Company vehicle maintains proper equipment to be prepared to perform required duties
- Drives company vehicle in performing duties safely and responsibly with the appropriate state licensing requirements while working and traveling in inclement weather
- Vision ability: close vision, peripheral vision, and ability to adjust focus and manipulate objects such as pens, keyboards, and mouse
- Regular work shifts may include weekends and 10-hour days for four days a week, and are available to work overtime, including weekends, evenings, and holidays
- As necessary, safety, company-specific training, installations, and other areas will be provided.
Education
Bachelor of Science - Business Administration And Management
Broward College
Fort Lauderdale, FL 01.2016 - 12.2018
Skills
- Staff Management
- Team Leadership
- Complex Problem Solving
- Team Collaboration
- Schedule Management
- Budget Control
- Conflict Resolution
- Active Listening
- Project Management
- Adaptability
- Excellent Communication
- Written Communication
Certification
PMP - Project Management Certification - Anticipated: Serial Number: 7759955
References
Available upon request.
Activities
Fishing
Walking in the park
Watching anime shows
Enjoy time with family (Wife and Kids)
Timeline
PMP - Project Management Certification - Anticipated: Serial Number: 7759955
09-2024
Project Manager
Blue Stream Fiber
03.2023 - 05.2024
Notary Public (North Carolina)
01-2023
Six Sigma (White, Yellow, Green, and Black Belt)
10-2022
OSHA 30-hour Construction Certification: Serial Number: 1220186346
02-2022
Project Director
Metronet
01.2021 - 04.2023
Field Supervisor
Metronet
01.2020 - 01.2021
Bachelor of Science - Business Administration And Management
Broward College
01.2016 - 12.2018
Field Technician I - IV
Comcast
06.2009 - 11.2015
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