Stephon Kleiss

-Oversee the food and merchandise operations at Madison Square Garden, including managing vendors, inventory, and customer service.

-Develop and implement strategies to increase sales and profitability of premium food and merchandise items.

-Train and supervise staff members to ensure high-quality service and adherence to company policies and procedures.

- Collaborate with the marketing team to promote and advertise premium food and merchandise offerings.

- Monitor and track sales data to identify trends and opportunities for improvement.

-Maintain a clean and organized work environment to enhance the customer experience.

-Address any customer complaints or issues in a timely and professional manner.

-Prepare reports and analyze performance metrics to evaluate the success of premium food and merchandise operations.

• Company Overview: Hotel and Resort
• Serviced 4 venues in the hotel (3 restaurants, 1 nightclub)
• Work with marketing to assess needed entertainment
• Find and acquire performers
• Schedule performances
• Negotiate pay rates and contracts within the company's budget
• Produce shows/Showrunner
• Aid in creating concepts for shows/events
• Work with Musical Director to curate playlists for each venue
• Hotel and Resort
• Contact: Sam Starks (Director of Music) +971 56 908 2210 (samir.yahiaoui@fivehotelsandresorts.com)

• Company Overview: Izakaya, Vinyl Listening Bar and Record Store
• Worked with Operations Manager to develop effective marketing plans to increase sales and profits while managing costs
• Coordinated scheduling, ordering merchandise, creating and implementing training plans, recruiting, promotions and planning
• Reviewed sales, activity reports and other performance data to track productivity and KSI's
• Oversaw and delegated tasks to my restaurant/bar managers such as nightly reports, pre/post shift briefings, handling customer complaints and performance evaluations
• Izakaya, Vinyl Listening Bar and Record Store
• Contact: Stephen Allsop (Operations Manager) +971 56 370 1962 (stephen@vkdhospitality.com)

• Company Overview: Live Music Event
• Scout, recruit, book, manage schedules and process payments of multiple artists
• Negotiate pay rates and contracts
• Host and MC event/Present artists
• Liaise between artist, venue and sound technicians
• Schedule rehearsals and sound checks
• Live Music Event
• Contact: Mihael Filipovic (General Manager) +971 55 313 2367 (mihael@factory-people.com)

• Company Overview: Restaurant and Night Club
• Coordinated the operation of the restaurant ensuring that kitchen, bar and floor staff worked together cohesively
• Recruit, train, manage and motivate staff
• Respond to customer queries and complaints
• Meet and greet customers, organize table reservations and offer expert advice on restaurants food and drinks menus
• Effectively managed payroll, timekeeping, and paperwork for new hires and terminations
• Restaurant and Night Club
• Contact: Kamal Durant +971 55 529 7230 (kamaldurant@gmail.com)

• Company Overview: Restaurant and Lounge
• Organize and maintain restaurant, lounge and private dining room
• Supervise floor staff during lunch and dinner service
• Coordinate floor staff scheduling and working sections
• Build and maintain good relationships with regular clientele and VIP guests
• Handle floor staff issues and customer complaints
• Restaurant and Lounge
• Contact: Mihael Filipovic (General Manager) +971 55 313 2367 (mihael@factory-people.com)

• Company Overview: Live Music Events
• Book performances
• manage artist schedules
• Negotiate rates and contracts
• Prepare invoices and process payments
• Record, promote and sell original music and merchandise
• Host/MC promotional events
• Liaise between artist, venue and sound technicians for tech rehearsals etc
• Live Music Events
• Contact: -Self Shyllamabooking@gmail.com

• Company Overview: Dinner Theater and Night Club
• Assist in auditions, cast rehearsals and creating themed performances
• Worked closely with Creative Director, Producers and marketing team to strategize marketing plans
• Quickly and efficiently learned music, choreography and written copy/script for performances
• Host and present for programs ranging from variety shows to corporate events
• Performed with and presented celebrity acts
• Dinner Theater and Night Club
• Contact: David Ley Ley.david@gmail.com

• Company Overview: Cabaret and Nightclub
• Greet and seat guests
• Answer guests questions pertaining to the venue, show or performances, with expertise
• Build and maintain good relationships with regular clientele and VIP guests
• Provide service for Celebrity guests
• Cabaret and Nightclub
• Contact: Josh Brocki Joshuabrocki@gmail.com