Summary
Overview
Work History
Education
Skills
Timeline
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Stephone Bowers

Holly Springs,North Carolina

Summary

Analytical and detail-oriented professional with a strong background in data analysis and strategic decision-making across diverse industries. Experienced in utilizing SQL, managing large databases, and creating data visualizations to derive actionable insights and optimize business processes. Skilled at translating complex data into clear, impactful strategies that enhance customer relationships and drive growth. Proven ability to conduct in-depth research, prepare comprehensive reports, and effectively communicate findings to support business objectives.

Overview

13
13
years of professional experience

Work History

Customer Advocate

Metlife
Cary, NC
01.2024 - Current
  • Accessed and navigated multiple electronic systems to provide integrated responses to customer inquiries, demonstrating proficiency in data management and system integration.
  • Used customer data to identify opportunities for engagement and improvement.
  • Conducted research on various product aspects, policy provisions, claim status, and procedures, using data to provide accurate information and resolve customer issues efficiently.

Business Operations Manager

Bowers Express
Columbus, OH
10.2020 - 10.2023
  • Analyzed market trends and supplier data to oversee all aspects of procurement, ensuring cost-effectiveness and efficiency.
  • Secured and managed a significant partnership with H&M, leveraging data insights to oversee and optimize delivery logistics to all Midwest stores.
  • Utilized data-driven insights to support scaling and growth initiatives, focusing on strategic planning, careful execution, and effective management to achieve business objectives.
  • Coordinated with finance, administration, fleet management, and safety compliance teams to integrate data insights, ensuring aligned decision-making across departments.

Food and Beverage Supervisor

Caesars Entertainment
Grove City, OH
08.2021 - 05.2022
  • Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports, identifying opportunities for efficiency and cost savings.
  • Conducted and coordinated financial, product, market, operational, and related research to support strategic and business planning, utilizing data to inform decision-making.
  • Prepared technical reports by collecting, analyzing, and summarizing information and trends, providing actionable insights to drive business improvements.

Production Supervisor

Griffin Wheel
Groveport, OH
06.2011 - 10.2020
  • Experienced in SQL and working with large databases to extract, manipulate, and analyze data, supporting informed decision-making and process improvements.
  • Calibrated, maintained, and repaired equipment to ensure reliable performance, using data to optimize maintenance schedules and improve operational reliability.
  • conducted insightful, ad hoc analyses to investigate ongoing or one-time operational issues, identifying root causes and implementing data-driven solutions to enhance efficiency and productivity.

Education

Bachelor of Science - Data Science

University of Phoenix
Tempe, AZ
06-2027

Certificate - Software Engineering

Tech Elevator
Cleveland, OH
12-2023

Skills

  • Project Management
  • Technical Analysis
  • Process Improvement
  • Business Needs Analysis
  • Statistical Analysis
  • Analytical Problem Solving
  • Strong Work Ethic
  • Transact SQL
  • Attention to Detail
  • Database Programming and SQL

Timeline

Customer Advocate

Metlife
01.2024 - Current

Food and Beverage Supervisor

Caesars Entertainment
08.2021 - 05.2022

Business Operations Manager

Bowers Express
10.2020 - 10.2023

Production Supervisor

Griffin Wheel
06.2011 - 10.2020

Bachelor of Science - Data Science

University of Phoenix

Certificate - Software Engineering

Tech Elevator

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Stephone Bowers