Vincent Rebbecchi
Haddonfield,NJ
Summary
Results-oriented professional with expertise in customer relations, business operations, and project coordination. Builds strong relationships and develops effective solutions to drive organizational goals. Excels in communication, critical thinking, and problem-solving, thriving in fast-paced environments while delivering meaningful results.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Customer Advocate
Subaru of America, Inc
Camden, New Jersey
10.2023 - Current
- Delivered exceptional customer experience support in fast-paced environment, leveraging strategic communication and relationship management to develop tailored solutions. Managed documentation, assessment, and resolution of complex customer inquiries, ensuring compliance with policies and operational procedures. Acquired in-depth knowledge of business processes and product developments through continuous professional development and cross-functional training. Contributed to departmental performance through knowledge sharing, collaborative problem-solving, peer mentorship, and the implementation of service best practices designed to enhance operational efficiency, customer satisfaction, and overall business objectives.
- Handled customer cases through effective communication via phone and email. for Subaru owners through call and email support.
- Addressed vehicle concerns by liaising with dealerships and internal service teams. by coordinating with dealerships and internal service teams.
- Documented customer interactions in CRM systems with clear case notes.
Content Creator & Camera Operator
All That's Good Productions
Philadelphia, Pennsylvania
01.2021 - 09.2023
- Created high-quality visual content and creative media solutions for clients including Comcast, KitchenAid, Bravo, and Harbaugh Village, enhancing their brand presence. Coordinated end-to-end production workflows, including camera operations, live event broadcasts, audio, lighting, and post-production editing, ensuring seamless execution of projects. Executed photography and videography projects from concept through delivery, aligning client objectives with engaging visual storytelling and upholding brand consistency. Demonstrated strong project management, collaboration, technical proficiency, and adaptability across a variety of production environments.
- Developed engaging digital content to support All That's Good Productions' marketing and branding efforts.
- Planned social media posts aligned with All That's Good Productions content calendar.
- Wrote captions, scripts, and short-form copy for All That's Good Productions assets.
Director of Golf Operations & Social Media
Moorestown Field Club
Moorestown, New Jersey
03.2019 - 11.2021
- Managed daily operations, customer relations, and digital content initiatives to enhance customer experience. Coordinated scheduling and event execution, prioritizing service excellence and customer engagement. Supported business development and brand visibility through targeted social media content and audience engagement. Facilitated seamless coordination across daily activities, balancing operational priorities with relationship management and overall business objectives.
- Managed golf operations to enhance member satisfaction and streamline daily activities. for Moorestown Field Club private club services and daily play.
- Managed tee sheet coordination to optimize member experience and ensure efficient scheduling. scheduling, member check-in, and golf shop activity.
- Supervised golf staff, assigned duties, and supported service standards.
Education
B.A. - Communications (Radio, TV, & Film)
Rowan University
Glassboro, NJ 09.2016 - 05.2021
Skills
- Customer Advocacy & Support
- Customer Engagement
- Customer Communication
- Escalation Resolution
- Project and Time Management
- Deadline & Workflow Management
- Multitasking & Prioritization
- Communication and Negotiation
- Empathy & Relationship Building
Accomplishments
- Promoted quickly within Subaru Advocate program, recognized for empathetic customer engagement.
- Invited to contribute insights in customer advocacy team discussions.
- Selected as trusted contact for escalated customer cases requiring empathy and problem-solving.
Timeline
Customer Advocate
Subaru of America, Inc
10.2023 - Current
Content Creator & Camera Operator
All That's Good Productions
01.2021 - 09.2023
Director of Golf Operations & Social Media
Moorestown Field Club
03.2019 - 11.2021
B.A. - Communications (Radio, TV, & Film)
Rowan University
09.2016 - 05.2021