Ashley Brown
Chicago
Summary
Customer service representative with 4 years of experience in retail and hospitality environments, demonstrating great communication and empathy. Proficient in customer care and service ensuring structured handling of customer's inquires and overall experience and satisfaction.
Overview
3
3
years of professional experience
6075
6075
years of post-secondary education
Work History
Customer Advocate
Blue Cross and Blue Shield
Chicago
01.2026 - Current
- Assisted members with inquiries about insurance policies and coverage options.
- Provided support in resolving claims and billing issues for customers.
- Educated clients on available health plans and benefits at Blue Cross and Blue Shield.
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Researched customer inquiries to ensure accurate resolution of their issues.
- Researched problems with benefits, accounts, and services with speed and accuracy.
- Monitored incoming calls, emails, chats and other communication channels for customer inquiries.
Front Desk Agent
Hampton Inn & Suites
Chicago
10.2024 - 10.2025
- Greeted and assisted guests with check-in, check-out, and reservations.
- Managed phone calls, bookings, and guest inquiries in a professional manner.
- Handled payments and maintained accurate records.
- Resolved guest concerns while providing excellent customer service.
- Maintained a clean, organized, and welcoming front desk area.
- Worked effectively in a fast-paced hospitality environment.
- Coordinated with housekeeping.
Costumer Service
CVS
Chicago
05.2024 - 08.2024
- Handled returns and resolved customer concerns in a professional manner.
- Maintained a clean, organized, and safe store environment.
- Worked effectively in a fast-paced, high-volume retail setting.
Costumer Service Associate
Walgreens
Chicago
05.2023 - 01.2024
- Assisted customers with purchases, questions, and product recommendations.
- Operated POS systems and processed cash, credit, and debit transactions.
Education
High School Diploma -
The Chicago High school for The Arts
Chicago, ILPsychology -
Clark Atlanta University
Atlanta, GAPsychology -
Chicago State University
Chicago, ILSkills
- Time management
- Critical thinking
- Empathy
- Communication
- Adaptability
- Decision Making
- Excel
- Ethics
- APA & MLA FORMAT
- Survey Design
- Data Collection
- Customer support
- Policy education
- Attention to detail
- Adaptability in fast-paced environments
- Customer advocacy
- Data entry
- Documentation coordination
- Document review skills
Hobbies and Interests
- Dance
- Read
Contacts
Rana Tamir, Hampton Inn & Suites, rana.tamir@hilton.com, +1 (424) 288-6152
Timeline
Customer Advocate
Blue Cross and Blue Shield
01.2026 - Current
Front Desk Agent
Hampton Inn & Suites
10.2024 - 10.2025
Costumer Service
CVS
05.2024 - 08.2024
Costumer Service Associate
Walgreens
05.2023 - 01.2024
High School Diploma -
The Chicago High school for The Arts
Psychology -
Clark Atlanta University
Psychology -
Chicago State University