STEPHANIE WITT
Poca
Summary
Offering solid foundation in customer service and administrative support, eager to learn and grow in professional environment. Brings strong understanding of customer needs and can quickly grasp new technologies and processes. Ready to use and develop strong organizational and communication skills in a new role.
Overview
15
15
years of professional experience
Work History
Senior Policy Intake Representative
Encova Insurance
04.2023 - Current
- Enhance customer satisfaction by efficiently processing intake forms and accurately entering data into the system for new P&C and Workers' Compensation quotes/policies
- Identify areas for process improvement within the intake department, aiding in the implementation of more efficient practices.
- Assist customers in navigating company website and filing claims, making payments, locating documents, etc.
- Collaborate with underwriters to gather necessary information for new insurance policies
Billing & Collections Contractor
Encova Insurance
06.2022 - 04.2023
- Processed refunds on Workers' Compensation policyholder credit balances
- Reviewed data for deficiencies or errors to correct incompatibilities
- Processed incoming mail for finance department
- Monitored accounts receivable report, checking for delinquent payments
- Updated spreadsheets and other document filing systems
- Composed letters and electronic correspondence for Credit Analysts and management
- Researched incoming vendor refund checks to determine how and if money should be applied
Materials Administrative Support
Diamond Electric Mfg. Corp.
01.2011 - 01.2022
- Maintained production databases by entering data from operator daily reports
- Verified accuracy and integrity of supplied data against established standards
- Coordinated inventory management system; aided in conducting month and year-end inventories
- Assisted in data analyses and preparation of charts, graphs and reports
- Performed administrative tasks and assisted with special projects to support engineering, quality, and production departments
Medical Assistant
Dr. Mary E. Faw
12.2009 - 12.2010
- Interviewed and engaged patients to obtain medical history and vital signs
- Documented notes during patient visits
- Cleaned and maintained medical equipment following procedures and standards
- Scheduled appointments for patients via phone and in person
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Contacted pharmacies to submit and refill patients' prescriptions
Education
Bachelor of Science - Business Administration - Management Concentration
West Virginia State University
Institute, WV12.2023
Associate of Science - Medical Assisting/Office Technology
West Virginia Junior College
Charleston, WV06.2009
Skills
- Data entry proficiency
- Excel Spreadsheets
- Document and File Management
- Discrepancy Resolution
- Call center experience
- Customer service
Timeline
Senior Policy Intake Representative
Encova Insurance
04.2023 - Current
Billing & Collections Contractor
Encova Insurance
06.2022 - 04.2023
Materials Administrative Support
Diamond Electric Mfg. Corp.
01.2011 - 01.2022
Medical Assistant
Dr. Mary E. Faw
12.2009 - 12.2010
Associate of Science - Medical Assisting/Office Technology
West Virginia Junior College
Bachelor of Science - Business Administration - Management Concentration
West Virginia State University
Similar Profiles
MOLLY MORGANMOLLY MORGAN
Associate Underwriter - Personal Lines at Encova InsuranceAssociate Underwriter - Personal Lines at Encova Insurance
Christopher MoehringChristopher Moehring
Material Damage Specialist at Encova InsuranceMaterial Damage Specialist at Encova Insurance
Evan McCartyEvan McCarty
Production Underwriter - Commercial Lines at Encova InsuranceProduction Underwriter - Commercial Lines at Encova Insurance