MOLLY MORGAN
Columbus,OH
Summary
Highly motivated professional with experience in providing insurance solutions to individuals and businesses. Expertise in evaluating customer needs and developing customized plans based on those needs. Proficient in utilizing innovative technologies to effectively manage customer/agency relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Underwriter - Personal Lines
Encova Insurance
05.2024 - Current
- Evaluated insurance renewals/conversions to ensure compliance with underwriting standards
- Analyzed risk factors for potential clients to determine appropriate coverage
- Collaborated with insurance agents to gather necessary documentation for underwriting verification
- Supported senior underwriters with data collection for risk assessment
- Assisted with additional underwriting projects including agency re-underwriting review, driver risk reports, Insure to Value outlier review and others
Inside Account Executive
Liberty Mutual / State Auto Insurance Co.
08.2021 - Current
- Utilized strong communication skills to build client relationships
- Provided timely feedback on customer needs, preferences, and concerns
- Identified areas for improvement within existing accounts' processes
- Preformed front line underwriting on current accounts and before binding new accounts to ensure risks align with underwriting guidelines
- Resolved complex customer issues quickly and efficiently
- Recommended products to customers, based on customers' needs and interests
Customer Service Representative
Dawson - State Auto Insurance Co.
03.2019 - 03.2020
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Displayed strong organizational skills while managing multiple projects simultaneously
- Performed data entry tasks accurately and in a timely manner
Education
High School Diploma -
St.Mary's Memorial High School
St.Mary's, Ohio05.2010
Skills
- Conflict Resolution
- Insurance Regulations
- Performance Metrics
- Client Education
- Product Knowledge
- Problem Solving
- Analytical Thinking
- Decision Making
- Effective Communication
- Active Listening
- Telephone Etiquette
Certification
Producer License - Lines of Authority, Individual - Resident, Major lines - Property & Casualty
Timeline
Associate Underwriter - Personal Lines
Encova Insurance
05.2024 - Current
Inside Account Executive
Liberty Mutual / State Auto Insurance Co.
08.2021 - Current
Customer Service Representative
Dawson - State Auto Insurance Co.
03.2019 - 03.2020
Producer License - Lines of Authority, Individual - Resident, Major lines - Property & Casualty
High School Diploma -
St.Mary's Memorial High School
Similar Profiles
Christopher MoehringChristopher Moehring
Material Damage Specialist at Encova InsuranceMaterial Damage Specialist at Encova Insurance
STEPHANIE WITTSTEPHANIE WITT
Senior Policy Intake Representative at Encova InsuranceSenior Policy Intake Representative at Encova Insurance
Evan McCartyEvan McCarty
Production Underwriter - Commercial Lines at Encova InsuranceProduction Underwriter - Commercial Lines at Encova Insurance