Sarah Cherok
Akron,OH
Summary
Detail-oriented insurance professional with 7+ years of underwriting experience ensuring compliance and mitigating operational risk. Expertise in regulatory requirements and documentation supports effective audits and inquiries. Communicates complex concepts clearly, fostering cross-functional collaboration and actionable guidance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Lines Associate Underwriter
Nationwide
10.2018 - Current
- Evaluate new business and renewal policies, ensuring alignment with state regulations, underwriting guidelines and risk management standards to support accurate and compliant decisions.
- Analyze complex underwriting scenarios and determine appropriate courses of action by interpreting policy language, risk factors and regulatory requirements.
- Communicate underwriting decisions, policy impacts, and regulatory expectations to agents and internal partners, ensuring clarity, consistency and alignment.
- Developed and delivered Maryland state-specific regulatory training, translating complex insurance requirements into actionable guidance to improve compliance and handling consistency.
- Enabled transition of 70 work types to Global Sourcing team, allowing Associate Underwriters to concentrate on complex underwriting tasks.
- Investigate workflow inconsistencies and potential system defects, reviewing large volumes of work items to identify root causes and recommend process and system improvements.
- Rewrote handling procedures, developed standardized materials, and created process maps as part of the Global Sourcing SME group, partnering with process management, quality, project specialists, and regulatory solutions to support accurate and scalable work transitions.
- Supported training and ongoing knowledge transfer for Global Sourcing initiatives, helping prepare partners to assume new work while maintaining quality, consistency, and operational readiness across teams.
- Served as a peer resource, provided guidance, answering workflow questions, and supporting associate development to improve consistency and quality across the team.
- Develop and analysis operational and quality reports using Tableau and Excel to identify trends, inform leadership decisions and support continuous improvement initiatives.
Member Care Representative II
Nationwide
07.2017 - 10.2018
- Resolved insurance inquiries accurately and timely within strict SLAs, enhancing customer satisfaction through attention to detail and effective communication.
- Identified systemic issues through root-cause analysis and implemented process improvements, fostering collaboration and analytical skills across teams.
- Recognized by the Vice President of PLSC for exceptional service quality and commitment to customer experience.
- Nationwide Mutual Insurance
Education
Kent State University
Kent, OHSkills
- Risk Evaluation
- Regulatory Compliance
- Policy Analysis
- Process Improvement
- Problem Solving
- Issue Resolution
- Detail Orientation
- Trend Analysis
- Cross-Functional Collaboration
- Written and Verbal Communication
- Data Analysis (Tableau, Excel)
- Empathy
Certification
- Mentorwide Program Certified
- Guide to Cross-Departmental Collaboration Certified
- Listen to Lead FOW Certified
Awards
- Recognized by President of P&C Personal Lines for my contributions and positive influence to Nationwide
- Recognized by Underwriting Director and Underwriting Manager for contributions to Global Sourcing Success
- Recognized by Process Management Specialist for contributions to Global Sourcing Success
Timeline
Personal Lines Associate Underwriter
Nationwide
10.2018 - Current
Member Care Representative II
Nationwide
07.2017 - 10.2018
Kent State University