Samantha Stewart
Castle Rock,CO
Summary
Dynamic insurance professional with extensive experience at Travelers Insurance, excelling in risk management and client service. Proven track record in policy evaluation and compliance management, enhancing account retention through analytical thinking and effective communication. Adept at resolving complex issues while maintaining strong relationships, ensuring optimal coverage for clients.
Overview
13
13
years of professional experience
Work History
Personal Lines, Level II Agency Underwriter
Travelers Insurance
Centennial, Colorado
11.2022 - Current
- Evaluated insurance applications for risk assessment and policy approval.
- Reviewed claims to determine policy endorsements and renewals, ensuring alignment with underwriting standards.
- Utilized underwriting software to manage risk evaluations and maintain accurate records.
- Underwrote renewals by reviewing premium history, claims history and company financial condition to determine action.
- Participated in regular training sessions regarding updates in relevant laws or regulations.
- Prepared reports summarizing analysis results for management review.
- Collaborated with legal counsel to address complex issues or disputes.
- Monitored ongoing escalations for resolution progress.
- Managed high-level projects, ensuring timely delivery and resource allocation.
COMMERCIAL LINES ACCOUNT MANAGER
Travelers Insurance
Centennial, CO
02.2017 - 11.2022
- Managed client accounts to ensure coverage meets client needs.
- Partners with Account Executives/Underwriters to establish support needs for renewals and/or new business policies (i.e., identify/gather relevant account)
- Quoted accounts by reviewing exposures and experience ratings, updating account information and adjusting prices.
- Reviewed client policies to identify potential risks or coverage gaps, ensuring comprehensive coverage for clients.
- Handles complex inquiries from clients, providing timely and accurate responses.
- Identified cross-selling opportunities by analyzing current client portfolios to enhance account growth.
- Prepares underwriting/pricing exhibits (i.e., exposures, experience rating, profit and loss analysis, expense models, updated account information, etc.).
- Researched and resolved billing discrepancies in a timely manner.
PERSONAL LINES AGENCY ACCOUNT REPRESENTATIVE
Safeco Insurance
Golden, CO
03.2013 - 02.2017
- Facilitated daily client communications to address inquiries and resolve issues.
- Ensured accuracy of quotations, policies, endorsements, and audits through thorough review.
- Educated agents on policies, practices, and procedures to enhance operational understanding.
- Explained available policy features, conditions and terms of policies.
- Developed full working knowledge of carrier online rating systems.
- Reconciled transactions by comparing and correcting data.
- Maintained exceptional productivity and quality levels established by management.
Education
High School Diploma -
JEFFERSON HIGH SCHOOL
Edgewater, CO06-1999
Skills
- Insurance underwriting
- Underwriting strategies
- Risk assessment
- Policy compliance
- Analytical thinking and data analysis
- Account management
- Customer relationship management
- Client service and support
- Technical literacy
- Conflict resolution
- Professional communication
- Strong work ethic
Timeline
Personal Lines, Level II Agency Underwriter
Travelers Insurance
11.2022 - Current
COMMERCIAL LINES ACCOUNT MANAGER
Travelers Insurance
02.2017 - 11.2022
PERSONAL LINES AGENCY ACCOUNT REPRESENTATIVE
Safeco Insurance
03.2013 - 02.2017
High School Diploma -
JEFFERSON HIGH SCHOOL