Stequya Jackson
Homestead,US
Summary
Correctional Officer with over 4 years of experience in enhancing security and ensuring inmate safety through active supervision and communication. Proficient in firearms, emergency procedures, and surveillance, with a strong focus on compliance and resource optimization. Dedicated to fostering a secure environment by leveraging extensive skills in security and communication to contribute to a safer correctional facility.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer
Florida Department of Corrections
Doral, FL
10.2022 - Current
- Ensure inmate safety through active supervision and communication, reducing incidents by 12%.
- Conduct regular patrols and monitor visitor traffic, enhancing security measures.
- Screen inmate mail for contraband, maintaining a secure environment.
- Demonstrate proficiency in firearms and emergency protocols, ensuring readiness.
- Manage equipment and supplies, optimizing resource allocation.
- Fostered a secure environment by actively supervising inmate activities, resulting in improved safety protocols and reduced incidents.
Security Officer
Allied Universal
Miami, FL
06.2022 - 10.2022
- Monitor cameras, screen visitors and law enforcement officers who are not on duty.
- Monitor firearm storage, check building perimeter on cameras ensuring all areas are secure.
- Notify proper authorities of any hazards such as electrical disruption, fire watched, etc.
- Ensure the safety and security of County Mayor, Commissioner, Dade County Judges, and Dade County employees.
Trusted Referee (Contractor)
Alorica (ID@Me)
Cutler Bay, FL
02.2022 - 04.2022
- Act as a federal contractor government official overseeing documentation to verify the legitimacy of i9 documents.
- Ensure that individuals submitting documentation meet the requirements for the verification process to gain access to government services such as IRS income tax, VA benefits, SSA, etc.
Correctional Officer
Florida Department of Corrections
Homestead, FL
02.2021 - 01.2022
- Supervise inmates.
- Observe traffic in and around the compound.
- Monitor, supervise, and screen inmate visitor traffic.
- Make periodic patrols of quarters and work areas.
- Maintain proper security of inmates being transported.
- Maintain knowledge of communication and other electronic equipment.
- Maintain and demonstrate proficiency in the use and care of firearms, restraint methods and equipment, and emergency measures.
- Maintain a record of equipment, supplies, and other items.
- Check inmate mail for possible contraband.
Compliance Officer
Garda World (Wess)
Homestead, FL
07.2020 - 01.2021
- Secure the safety of clients by enforcing mask-wearing and practicing social distancing.
- Ensure health safety.
Numerator
U.S Census Bureau
Miami Lakes, FL
03.2020 - 10.2020
- Visit households that haven’t responded to the census, speak with residents, and use government-issued electronic devices to collect census data.
Sales Representative
Alorica
Cutler Bay, FL
06.2019 - 06.2020
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication scripts when handling different topics.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
Sales Representative
Sears Holding
Doral, FL
10.2017 - 10.2018
- Handle telephone calls from internal and external customers and attempt to sell Protection Agreements products that the customer either already owns or has recently purchased.
- Answer questions from existing or prior Protection Agreement customers.
Customer Service
Alorica
Cutler Bay, FL
01.2015 - 07.2015
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication scripts when handling different topics.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
Education
Some college - undefined
Miami Dade Kendall campus
Miami, FLSkills
- Security
- Firearms
- Communication
- Customer Service
- Surveillance
- First Aid
- Documentation
- Compliance
- Sales
Certification
- Correctional Officer Training, Feb 2023 - May 2023
- Basic recruitment training
Hobbies and Interests
Volunteering for charities, Teaching policies and protocols to the uneducated.
Timeline
Correctional Officer
Florida Department of Corrections
10.2022 - Current
Security Officer
Allied Universal
06.2022 - 10.2022
Trusted Referee (Contractor)
Alorica (ID@Me)
02.2022 - 04.2022
Correctional Officer
Florida Department of Corrections
02.2021 - 01.2022
Compliance Officer
Garda World (Wess)
07.2020 - 01.2021
Numerator
U.S Census Bureau
03.2020 - 10.2020
Sales Representative
Alorica
06.2019 - 06.2020
Sales Representative
Sears Holding
10.2017 - 10.2018
Customer Service
Alorica
01.2015 - 07.2015
Some college - undefined
Miami Dade Kendall campus