MANASSE JEAN
Houston,TX
Summary
Engaging Quality Control Analyst with excellent collaboration and troubleshooting skills. Highly effective inw working with clients, peers and professionals. Experienced in inspections and mentoring others.
Overview
8
8
years of professional experience
Work History
Sourcing Analyst
JLL
Houston, TX
07.2022 - Current
- Analyzed cost savings opportunities through vendor consolidation initiatives.
- Tracked industry developments and technological advancements relevant to the organization's supply chain operations.
- Managed the onboarding process for new suppliers by verifying compliance documentation.
- Compiled and analyzed data and presented updates on sales and supply chain requirements.
- Maintained an up-to-date database of approved vendors and their contact information.
- Developed training programs for new supply chain analysts, focusing on best practices and company-specific procedures.
Quality Assurance Program Manager
Amazon
Houston, TX
06.2022 - 07.2022
- Prepared reports detailing findings from quality control inspections.
- Ensured timely resolution of customer complaints related to product and service quality issues.
- Implemented effective risk management strategies for potential problems.
- Conducted regular audits to ensure compliance with company policies and procedures.
- Performed root cause analysis on identified process failures or deficiencies.
- Investigated non-conformances using appropriate methods such as 8D problem solving techniques.
- Analyzed quality control data to identify trends, root causes of issues, and areas for improvement in processes and product quality.
- Troubleshot product issues and fixed problems.
- Implemented corrective and preventive action (CAPA) systems, significantly reducing defect rates and improving product reliability.
Quality Control Area Manager
Amazon
Houston, TX
01.2021 - 06.2021
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Conducted periodic reviews of inventory levels and product mix in stores.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
Quality Control Analyst/ Supply Chain
UPS
Houston, TX
07.2016 - 01.2021
- Monitored production processes to ensure compliance with safety regulations.
- Evaluated customer complaints related to product or service quality ensuring timely resolution of all issues raised.
- Documented inspection results according to established protocols including detailed reports outlining any potential defects or discrepancies found during review process.
- Inspected finished goods prior to shipment ensuring conformity with customer requirements.
- Maintained records of inspection results, test methods used and other relevant information regarding quality assurance activities.
- Monitored production processes to ensure compliance with established quality control standards.
- Conducted audits of internal systems, processes, products and services in order to assess their effectiveness.
- Ensured adherence with applicable regulations such as ISO 9000 and 9001 standards.
- Performed root cause analysis on non-conforming materials to identify problems and corrective action plans.
- Performed quality control inspections at customer sites to determine alignment with safety regulations.
Education
Bachelor of Science - Bs Industrial Engineering And Systems
Kennesaw State University
Kennesaw, GASkills
- Supply Chain Optimization
- Supplier Relationship Management
- Strategic Sourcing
- Data Analytics
- Material Planning
- Procurement processes
- Production Planning
- Materials Tracking
- Continuous Improvement
- Analytical Thinking
- Team Collaboration
Timeline
Sourcing Analyst
JLL
07.2022 - Current
Quality Assurance Program Manager
Amazon
06.2022 - 07.2022
Quality Control Area Manager
Amazon
01.2021 - 06.2021
Quality Control Analyst/ Supply Chain
UPS
07.2016 - 01.2021
Bachelor of Science - Bs Industrial Engineering And Systems
Kennesaw State University