Sterlin Gomez
Brooklyn,NY
Summary
Ramp Agent Delta airlines, Queen, NY Work tasks are physical and include bending, lifting, standing, and walking. Work tasks are repetitive, such as loading and stacking bags weighing up to 50-70 pounds. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow). We practice safety-conscious behaviors in all operational processes and procedure.
Punctual individual well-versed in the aviation industry. Proven ability to coordinate with ground teams and manage multiple tasks efficiently while working under pressure. Knowledgeable in the inspection and maintenance of aircrafts and equipment. Possesses excellent customer service skills and a passion for aviation. Hardworking candidate offers extensive experience providing excellent customer service in the airline industry. Proven ability to work in a fast paced environment and manage various tasks with attention to detail and accuracy. Adept at loading and unloading luggage and monitoring baggage handling systems. Possesses excellent communication and problem-solving skills. Seasoned Ops Manager with experience in overseeing daily operations, optimizing processes and fostering team collaboration. Strengths include strategic planning, staff development and problem-solving knowledge. Have instituted operational improvements that enhanced productivity and drove revenue growth in previous roles. Resourceful Ops Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and process optimization to drive operational improvements. Excel in communication, problem-solving, and adaptability, ensuring seamless operation and team synergy. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Aeromexico Ops
Delta Air Lines, Inc
Queens, NY
11.2023 - Current
- Updated flight status information on various computer systems.
- Managed communications between pilots and dispatchers regarding weather conditions, airspace restrictions.
- Prepared necessary paperwork for international flights including customs documents.
- Maintained records of flight activity logs, fuel consumption reports.
- Coordinated ground handling services for aircrafts, including refueling and catering.
- Provided guidance on aviation regulations to new staff members.
- Inspected airplanes for any mechanical or structural issues prior to takeoff.
- Assisted with loading and unloading cargo from planes according to weight limits and safety guidelines.
- Verified accuracy of weight and balance calculations before each flight took off.
- Assisted pilots with flight planning and documentation preparation prior to departure.
- Helped customers with special needs to board and disembark from aircraft.
Ramp Agent
Delta airlines
Queen
03.2022 - Current
- Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from the gate positions
- Safeguard Cargo, baggage, and mail from damage, loss, and weather
- Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion
- Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Deli Worker
Súper gigante foods
New York, NY
06.2020 - 02.2022
- Proficient in operating cash registers, scales, wrapping machines and other deli equipment
- Managed multiple customer orders simultaneously without compromising accuracy or quality of product
- Adapted quickly to changes in the workplace environment in order to meet customer demands.
Deli /Cashier
Food universal
New York, NY
07.2018 - 12.2020
- Maintained high standards of customer service during high-volume, fast-paced operations
- Inspected all incoming shipments for quality control purposes prior to stocking shelves.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Associate in Arts (A.A.) - Painting
Bmcc
New York, NY01.2022
Skills
- Safety understanding
- Following Instructions
- Goal Setting and Achievement
- Collaboration and Teamwork
- Proficient in hard work
- Proficient in Learnig
- Aviation and Transportation
- External Servicing
- Decision-making capabilities
- Customer Service
- Paperwork Processing
- Researching
- Travel Planning
- Order Preparation
- FLUENT IN Spanish
- Workplace Safety
- Flexible Schedule
- Attention to Detail
- Facility Cleaning
- Problem-Solving
- Computer Skills
Careerobjective
Ramp Agent, Delta airlines, Queen, NY
References
available upon request
Languages
Spanish
Native/ Bilingual
Affiliations
- artist and a painter
Timeline
Aeromexico Ops
Delta Air Lines, Inc
11.2023 - Current
Ramp Agent
Delta airlines
03.2022 - Current
Deli Worker
Súper gigante foods
06.2020 - 02.2022
Deli /Cashier
Food universal
07.2018 - 12.2020
Associate in Arts (A.A.) - Painting
Bmcc