Sterling Chamberlain
Simpsonville,SC
Summary
Dynamic leader with proven success in team management and customer engagement at Pizza 2000: Gourmet Pizza Bistro and Absolute Plastic Solutions. Excelled in optimizing operations and enhancing customer loyalty through effective staff supervision and inventory control. Demonstrated passion for customer satisfaction, achieving significant improvements in efficiency and service quality.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Pizza 2000: Gourmet Pizza Bistro(The)
05.2015 - 06.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Warehouse Supervisor
Absolute Plastic Solutions
06.2021 - 03.2024
- Specialized in Fabrication and sheet distribution of materials.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated heavy machinery and tools such as: Forklift, Table saws, circular saws, routers, etc.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Operated warehouse material handling equipment correctly to move loads.
- Kept detailed records of inventories and merchandise inventory transactions.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Worked productively in meeting goals without compromising safety and compliance.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Communicated with employer to keep strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
- Assisted in designing customized solutions for clients requiring specialized support or unique storage accommodations within the warehouse space.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Evaluated team performance and provided feedback on areas requiring improvement.
Education
High School Diploma -
Fort Myers High School
Fort Myers, FL05.2013
Skills
- Cooking/Kitchen & Front of house Management
- Warehouse Management/Fabricator/Delivery Coordinator(Packer)/Forklift Operator
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Shift Management
- Customer-Oriented
- Organization and prioritization
- Food Service Background
- Customer loyalty
- Delegating Assignments and Tasks
- Employee Supervision
Timeline
Warehouse Supervisor
Absolute Plastic Solutions
06.2021 - 03.2024
Restaurant Manager
Pizza 2000: Gourmet Pizza Bistro(The)
05.2015 - 06.2024
High School Diploma -
Fort Myers High School