Sterling Lewis
Mood&Juice LLC
Colorado Springs,CO
23
years of professional experience
Experienced business owner and operations manager with a strong background in customer service, marketing, and product development. Skilled in driving sales, managing inventory, and building customer loyalty through strategic decision-making and relationship building.
Work History
Business Owner/Operations Manager
5 Years 3 Months- Manage daily business operations for a small business specializing in handcrafted fragrance oils, body oils, and scented candles, overseeing product development, inventory, sales, marketing, and customer service.
- Develop business growth strategies focused on operational efficiency, revenue generation, product expansion, and long-term sustainability.
- Lead product development from concept to launch, including fragrance selection, product formulation, pricing, packaging, labeling, and brand presentation.
- Oversee inventory management, purchasing, supply sourcing, production planning, and product fulfillment to maintain adequate stock levels and support business growth.
- Manage financial operations, including expense tracking, cost of goods sold, product pricing, profit margin analysis, sales reporting, and budgeting.
- Develop and execute marketing strategies, promotional campaigns, and social media content to increase brand awareness, drive sales, and attract new customers.
- Analyze sales performance, product demand, and customer feedback to inform inventory decisions, pricing strategies, promotional offers, and future product development.
- Design and manage product packaging, labels, promotional materials, and merchandising displays to maintain brand consistency and enhance the customer experience.
- Establish vendor relationships, negotiate purchasing arrangements, and develop collaborative partnerships with other businesses and creatives to expand market reach.
- Build and maintain customer relationships through personalized service, product recommendations, customer engagement, and brand loyalty initiatives.
Event Manager
7 Years 5 Months- Executed large-scale corporate conference calls, webinars, and video broadcasts using PGi's proprietary software and third-party tools (Adobe Connect, WebEx), ensuring seamless communication for all participants.
- Managed the end-to-end technical production and flawless execution of high-profile, large-scale virtual events, corporate webcasts, and webinars for global enterprise clients.
- Liaising directly with corporate clients to establish the technical specifications, flow, and timing requirements of their virtual events.
- Collaborated with international cross-functional teams to manage event queues, coordinate shifting schedules across global time zones
- Handled inbound queue management, reserving technical event requests, and retaining clients through strong customer service via phone, email, and chat.
Tier 2 Technical Support Specialist
7 Years- Resolved Tier 2 wireless and device issues through advanced troubleshooting across voice, data, and connectivity services.
- Managed escalated customer cases, documenting root causes and corrective actions in CRM and ticketing systems.
- Diagnosed account, billing, and provisioning discrepancies, restoring service continuity with internal support tools.
- Guided customers through handset setup, network settings, and feature configuration for seamless device activation.
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
- Reviewed case notes and system history to ensure accurate updates, ownership transfer, and follow-through.
- Educated customers on troubleshooting steps, plan features, and self-service options to reduce repeat contacts.
Education
High School Diploma
Skills
Business development
Sales
Business marketing
Operations management
Business planning
Strategic decision-making
Work prioritization
Team leadership
Customer Service
Relationship building
Verbal communication
Marketing strategy
Inventory management
Call center operations
Computer literacy
CRM systems
Timeline
Business Owner/Operations Manager
Mood&Juice LLC
07.2021 - CurrentRead More
Event Manager
Premiere Global Services, Inc
08.2012 - 01.2020Read More
Tier 2 Technical Support Specialist
T-Mobile
01.2004 - 01.2011Read More
Widefield High School
High School Diploma
Read More