LANESE WALTON
Jacksonville
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional educator skilled in creating dynamic, inclusive classroom experiences that drive student success. Adept at leveraging diverse instructional strategies to meet varied learning needs, ensuring comprehensive understanding of material. Known for collaborative approach and adaptability in ever-evolving educational settings, with focus on critical thinking and communication.
Overview
13
13
years of professional experience
Work History
Assistant
New Redeemed Church of God in Christ
01.2012 - 12.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Supported senior management to make informed decisions, conducting thorough market research.
Teacher/Daycare Teacher
Awesome New Beginnings
10.2023 - 11.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Sales Associate
Jimmy Jazz
09.2017 - 08.2019
- Greeted customer
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted customers with locating items
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Crew Team Member
Moes Southwestern Grill
02.2018 - 07.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
Warehouse Worker
Fanatics, Inc
11.2017 - 01.2018
- I was a seasonal worker, I picked as well as shipped orders off in the warehouse
- Consistently lifted materials weighing as much as 25 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Cashier
Super Target
09.2016 - 01.2017
- I was a seasonal cashier worker
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Diploma - Highlights
Lone Star High School
06.2014
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Verbal and written communication
- Relationship building
- Data entry
- Problem-solving
- File and record keeping
- Support services
- Administrative duties
- Schedule and calendar management
Languages
English
Native or Bilingual
Timeline
Teacher/Daycare Teacher
Awesome New Beginnings
10.2023 - 11.2024
Crew Team Member
Moes Southwestern Grill
02.2018 - 07.2018
Warehouse Worker
Fanatics, Inc
11.2017 - 01.2018
Sales Associate
Jimmy Jazz
09.2017 - 08.2019
Cashier
Super Target
09.2016 - 01.2017
Assistant
New Redeemed Church of God in Christ
01.2012 - 12.2024
Diploma - Highlights
Lone Star High School
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