Sterling Whitley
Pearland,TX
Summary
Accomplished Finance Manager with a proven track record at Big Star Hyundai, enhancing customer satisfaction and increasing sales through expert financial advice and relationship building. Skilled in financial transactions and client counseling, I excel in multitasking and problem-solving, significantly exceeding team goals and improving customer buying experiences. Business-minded Finance Manager promoting more than 20 years of expertise overseeing transactions and reconciling monthly financial reports. Highly collaborative individual with track record of effectively training and coaching staff members. Offering confidence, team contribution and decision making skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure this position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Finance Manager
Big Star Hyundai
2019.11 - Current
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Developed and maintained relationships with customers, lenders and other third parties.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Finance Manager
Tempe Dodge Chrysler Jeep Ram
2015.12 - 2019.11
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Negotiated loan terms and conditions with customers to secure best deal.
Finance Manager
Superstition Springs Chrysler Jeep Dodge Ram
2013.02 - 2015.12
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
- Improved overall customer buying experience to safeguard dealership revenue.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
Finance Manager
Spring Dodge Chrysler Jeep Ram
2011.01 - 2013.02
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Proactively identified solutions for customers experiencing credit issues.
- Assisted customers with completing loan applications and other paperwork.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Finance Manager
Goodson Honda
2008.03 - 2011.01
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Communicated product quality and market comparisons by creating sales presentations.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Education
Bachelor of Science - Civil Engineering
Texas A&M University
College Station, TX05.2000
Skills
- Attention to Detail
- Financial transactions expertise
- Multitasking
- Problem-Solving
- Client Counseling
- Relationship Building
- Active Listening and Learning
- Customer service-focused
- Effective Communication
Certification
* Ethos Group
* Penske Automotive Group
* Enterprise Financial Group
* Association of Insurance Professionals
I love outdoors, Regenerative Agriculture
I just love nature, its something about being outside. Its helps deal with stress. When you work inside all day its nothing more enjoyable than being in nature. Just letting the wind blow and listening to the voice of nature! The Regenerative Agriculture side is for another discussion, let nature be nature with less distractions.
Timeline
Finance Manager
Big Star Hyundai
2019.11 - Current
Finance Manager
Tempe Dodge Chrysler Jeep Ram
2015.12 - 2019.11
Finance Manager
Superstition Springs Chrysler Jeep Dodge Ram
2013.02 - 2015.12
Finance Manager
Spring Dodge Chrysler Jeep Ram
2011.01 - 2013.02
Finance Manager
Goodson Honda
2008.03 - 2011.01
Bachelor of Science - Civil Engineering
Texas A&M University
* Ethos Group
* Penske Automotive Group
* Enterprise Financial Group
* Association of Insurance Professionals
Similar Profiles
Natalie DiosdadoNatalie Diosdado
Receptionist at Big Star HyundaiReceptionist at Big Star Hyundai
Kathy MizzenKathy Mizzen
Payroll Assistant /Funding Assistant at Ken Garff / Big Star HyundaiPayroll Assistant /Funding Assistant at Ken Garff / Big Star Hyundai
Alivia FlexonAlivia Flexon
Sales Associate at Five Star HyundaiSales Associate at Five Star Hyundai