Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sterling C. Whitlock

Tyler,Texas

Summary

Professional with experience in administrative and customer service roles, prepared for responsibilities involving patient access and support. Strong focus on collaboration, reliability, and adaptability to meet changing needs. Skilled in data entry, scheduling, and communication, with emphasis on accuracy and patient care. Driven to achieve results and enhance team performance.

Overview

12
12
years of professional experience

Work History

Certified Healthcare Access Associate

UT Health North Campus
03.2021 - 09.2024
  • Patient Access / Team Lead
  • Proficient in EPIC software
  • Proficient in EPIC scheduling for Physicians
  • Proficient in INSURANCE verification
  • Trainer for new Patient Access Representative
  • Opened and closed office.
  • Collected Copays and closed and balanced at the end of day.
  • Part of New Resident Panel
  • Hospital Admits
  • HIPPA compliant
  • Maintained office flow and structure when manager was out.
  • Scheduled test
  • Maintained Referrals for new Weight Management Patients
  • Called patients to schedule, reschedule, or remind of appointments.

Medical Assistant

Tyler Internal Medicine Associates
02.2018 - 09.2019
  • Take Vital signs and room patient.
  • Answer phone messages and return calls.
  • Give injections (testosterone, B12, Flu).
  • Call patients with results.
  • Put in orders for test.
  • Call and schedule tests for patients.
  • Schedule follow up appointments.
  • Assist Dr and NP in minor procedures.
  • EScribe
  • Pre-Authorization
  • Pre-Certifications
  • Insurance verification
  • Dr. Margaret Hayden

City Clerk

Manpower
09.2014 - 08.2017
  • Answer multi phone lines.
  • Take payments for Citations, tickets, water, and gas bills.
  • Filing
  • Maintain monthly report.
  • Enter payments and balance books at the end of each day.
  • City of Winona / Police Dept.

Office Assistant / Dispatcher

Audas Enterprise LLC
09.2013 - 07.2014
  • Office Manager / Dispatcher
  • Answer multi phones, filing, new hire Applications.
  • Dispatch loads; look for new loads as well.
  • Keep up with the driver’s logbooks.
  • Get new carrier packets and do truck leases.
  • Keep Spreadsheet updated.
  • Submit New Driver applications.

Dispatcher

Suddenlink (Select Staff)
02.2013 - 09.2013
  • Suddenlink Dispatcher1
  • Intake and data entry.
  • Reschedule appointments per Tech’s and customers.
  • Maintain a fluid workflow for the Tech.
  • Verify workable equipment.
  • It is a call center environment, and calls are heavy and must be quick.

Office Assistant

Manpower
11.2012 - 02.2013
  • Office Administration
  • Intake and data entry.
  • Answer multi phones.
  • QuickBooks and sort mail throughout the office.
  • Assign deliveries and give directions to and from the office to drop offs.

Education

Medical Assistant

ATI Technical Institute
Dallas, Texas
11.1999

CHAA / Certified Healthcare Access Associate - undefined

06.2022

Skills

  • Dell, IBM, HP, Compaq
  • Microsoft Word, Excel, Access, Outlook, Power Point, Lotus 1-2-3, Windows 98-2000, Windows XP Professional/ Home, Windows Vista and 7, EPIC software

Timeline

Certified Healthcare Access Associate

UT Health North Campus
03.2021 - 09.2024

Medical Assistant

Tyler Internal Medicine Associates
02.2018 - 09.2019

City Clerk

Manpower
09.2014 - 08.2017

Office Assistant / Dispatcher

Audas Enterprise LLC
09.2013 - 07.2014

Dispatcher

Suddenlink (Select Staff)
02.2013 - 09.2013

Office Assistant

Manpower
11.2012 - 02.2013

CHAA / Certified Healthcare Access Associate - undefined

Medical Assistant

ATI Technical Institute

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Sterling C. Whitlock