Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sterlneshia Lyons

College Park,GA

Summary

I'm passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support, I enjoy learning new things and finding ways to grow within the company and my career.

Overview

9
9
years of professional experience

Work History

Team Leader

Target
12.2020 - 12.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

Call Center AC One
02.2020 - 12.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Work from Home
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Detailed payment options and explained price, receipt and billing details to customers.

Manager

Smoothie King
06.2015 - 08.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and implemented strategies to increase sales and profitability.

Education

High School Diploma -

Eleanor Mcmain Secondary School
New Orleans, LA
05.2014

Skills

  • Complaint Resolution
  • Work Planning
  • Customer Service
  • Customer Relationship Management
  • Training Experience
  • Problem-Solving Skills
  • Payment Processing

Timeline

Team Leader

Target
12.2020 - 12.2023

Customer Service Representative

Call Center AC One
02.2020 - 12.2021

Manager

Smoothie King
06.2015 - 08.2020

High School Diploma -

Eleanor Mcmain Secondary School

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Sterlneshia Lyons