Stesha Melton
Arlington
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
MSR
NFCU through TEKsystems
Irving
01.2025 - Current
- Assisted customers with account inquiries and transaction requests.
- Utilized banking software to manage customer data and transactions.
- Conducted verification of customer identification for security compliance.
- Answered incoming calls from customers, providing customer service and resolving customer inquiries.
- Maintained up-to-date knowledge of banking regulations and policies.
- Educated clients about bank products and services tailored to their needs.
Assistant Sales Manager
NowOptics
DeSoto
11.2018 - 10.2024
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Assisted sales team with completing customer transactions and managing issues.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Completed store opening and closing procedures, including counting drawers and managing security.
- Held weekly meetings with District Manger to identify techniques to overcome sales obstacles.
- Met and exceeded all quotas throughout tenure, averaging $500,000 in annual sales.
- Used Tableau to keep track of sale's team performance metrics.
Assistant Store Manager
Bealls
DeSoto
02.2017 - 11.2018
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for 6 employees within ADP.
Sales Associate
Tuesday Morning
Cedar Hill
03.2016 - 06.2017
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Sales Associate
Bealls
Duncanville
03.2015 - 03.2016
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained records related to sales, returns and inventory availability.
Sales Representative
Journey's
Cedar Hill
04.2013 - 04.2014
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Provided sales consultations on functional and stylistic benefits of each custom product.
- Built strong rapport with clients by understanding needs and clearly explaining products.
Education
High School Diploma -
Duncanville High School
Duncanville, TXBachelor - Criminal Justice
Texas Wesleyan University
Fort Worth, TXAssociate in Graphic Design -
Mountain View College
Dallas, TXSkills
- Sales
- Sales Team Supervision
- Goals and Performance
- ZUES proficiency
- ADOBE expertise
- MS Office
- Business operations
- Team management
Accomplishments
- Managed the top sales award winning sales team at StantonOptical.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
Certification
- First Aid/CPR Certified
Timeline
MSR
NFCU through TEKsystems
01.2025 - Current
Assistant Sales Manager
NowOptics
11.2018 - 10.2024
Assistant Store Manager
Bealls
02.2017 - 11.2018
Sales Associate
Tuesday Morning
03.2016 - 06.2017
Sales Associate
Bealls
03.2015 - 03.2016
Sales Representative
Journey's
04.2013 - 04.2014
High School Diploma -
Duncanville High School
Bachelor - Criminal Justice
Texas Wesleyan University
Associate in Graphic Design -
Mountain View College