Margelis Segarra
Springfield,MA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
MSR
UHealth Solutions
Shrewsbury, MA
11.2023 - Current
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Caregiver
Guardian Angels Senior Services
Springfield, MA
05.2020 - 06.2021
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Laundered clothing and bedding to prevent infection.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
- Reported concerns to nurse supervisor to promote optimal care.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
Sales Manager
Rent a center
Westfield, MA
12.2017 - 03.2019
- Planning and directing the hiring and training of new Sales Representatives
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Created and finalized quotes to complete deals between company, vendors and customers.
- Developed and implemented new sales strategies to update product lines.
- Tracked monthly sales to generate reports for business development planning.
- Assisted customers in making payments on accounts and setting up payment plans.
- Handling and resolving customer complaints regarding a product or service.
- Setting discount rates and determining price schedules.
- Book appointment for deliveries
- Data information entry
Customer Service Representative
Freeway Insurance Agency
Springfield , Ma
04.2014 - 12.2017
- Performed data entry for customer information
- Managed client records
- Set up client appointments
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Resolved customer information and complaints
- Created Quotes applications
- Handled online orders and credit card transactions
- Assisted customers in making payments on accounts and setting up payment plans.
- Reviewed customer account information to determine current issues and potential solutions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Set up and activated customer accounts.
Education
High School Diploma -
C.E.D.E.A
Rio Piedras PR05.2012
Skills
- Bilingual
- Office equipment proficiency
- Schedule mastery
- Store maintenance
- Inbound and Outbound Calling
- Customer relations
- Problem-solving abilities
- Microsoft Office expertise
- High-energy attitude
- Adaptive team player
- Sales expertise
- Retail sales customer service
- Sales tracking
- Sales process
- Communication and engagement techniques
- Energetic
Timeline
MSR
UHealth Solutions
11.2023 - Current
Caregiver
Guardian Angels Senior Services
05.2020 - 06.2021
Sales Manager
Rent a center
12.2017 - 03.2019
Customer Service Representative
Freeway Insurance Agency
04.2014 - 12.2017
High School Diploma -
C.E.D.E.A