Veronica Centeno Sanchez
Con. Bosque Del Rio Apt L302 Trujillo Alto,P.R.
Summary
Financial specialist offering 9 years of experience in sales and customer service for auto and consumer loans. Excellent analytical skills, results driven and relationship-building attitude.
Overview
11
11
years of professional experience
Work History
MSR• Bilingual Member Service Rep • PenFed Credit
PenFed Credit Union
10.2022 - Current
- Responsible for sales and customer service focused in consumer loans, auto loans, insurance and other credit products to meet members needs throughout the services offered as a financial institution in Puerto Rico’s first Service Center.
BSR • Branch Support Representative
PenFed Credit Union
11.2021 - 10.2022
- Responsible for sales and customer service focused on consumer loans, auto loans, insurance and other credit products to meet members needs throughout the services offered at the financial center.
- Educating customers on variety of loan products and variable credit options for application and answer questions about processes. Met with members to obtain information for loan applications and executed loan origination processes.
Sr Cusotmer Assistance Representative/Collections Specialist
Santander Consumer USA
02.2019 - 02.2021
- Responsible of analyzing and reviewing customers’ accounts to determine the best assistance option to reduce delinquency in vehicle loans within guidelines and monthly goals. Maintaining high level of organization, focusing on the customer service.
Collection Adjuster
Banco Popular
02.2015 - 02.2019
- Responsible for the collection effort in order to reduce the delinquency on personal and mortgage loans, line of credits, credit builders, credit cards and commercial loans within guidelines and monthly goals. Maintaining a high level of organization, focusing on the customer service.
Front of the House Manager
Famous Dave’s Restaurant
04.2013 - 02.2015
- Responsible Front of the House employees, schedules, inventories and purchases. Coordinated with outside vendors to provide supplies and equipment. Monitored staff performance and provided feedback to drive productivity.
Education
Bachelor of Science - Business Administration And Management
Universidad Del Este, Ana G. Mendez
Skills
- Consumer banking
- Loan processing
- Credit and collections
- Leadership
- Customer Service
- Communication Skills
- Teamwork
- Bilingual
- Problem solving
- Organization skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
MSR• Bilingual Member Service Rep • PenFed Credit
PenFed Credit Union
10.2022 - Current
BSR • Branch Support Representative
PenFed Credit Union
11.2021 - 10.2022
Sr Cusotmer Assistance Representative/Collections Specialist
Santander Consumer USA
02.2019 - 02.2021
Collection Adjuster
Banco Popular
02.2015 - 02.2019
Front of the House Manager
Famous Dave’s Restaurant
04.2013 - 02.2015
Bachelor of Science - Business Administration And Management
Universidad Del Este, Ana G. Mendez
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