Stetson Cox
Collinsville,OK
Summary
Highly-motivated Inside Sales Representative ready to take on a new challenge and lead a team of salesman to new heights in Warren CAT. Proven his ability to reach company goals and maintain standards set by his leadership.
Overview
11
11
years of professional experience
Work History
Reg Retail Prod Support Mgr
Warren CAT
Tulsa, OK
12.2023 - Current
Product Support Sales Representative
Warren CAT
Tulsa, OK
11.2021 - 12.2023
- As an Inside Sales Representative my responsibilities range from making monthly and quarterly calls to my assigned customer list. Also conducting monthly undercarriage wear measurements on six steel tracked machines in Warrens territory a month. Working with the service department and standard jobs to quote and sell various repairs/service. Coordinating with the parts department on ordering and delivering parts to customers.
- In November of 2021 when I took this position I completed all my training with plenty of time to spare to take part in our Rubber Track Campaign. In that short amount of time I sold almost 80 sets of Rubber Tracks, called and moved all leads through our sales funnel as well took on other responsibilities and leads to accomplish our goal of outselling every CAT dealer in North America.
- In my first year as an ISR i had an increase of over 20% in annual sales. Updated over 500 account information such as machine lists, contact info, and address info. Made more than 3,000 calls or activities over all my accounts.
- Year to date I have made 118% Ecommerce growth, 90.9% PSE Participation, 20.5% Active Customers on PCC in just eight months, Sold over 80 CVAS, over 40 CTS inspections, 89.3% NPS score,
Parts Representative I
Warren CAT
Tulsa, OK
05.2018 - 11.2021
- My responsibilities as a Parts Rep 1 have ranged from picking parts in the warehouse to answering calls all over our territory and ordering parts for customers while providing excellent customer service.
- I started pulling orders in the warehouse for customers and insuring the accuracy of the parts pulled to be sent to or picked up by customers. For three months I pulled parts then moved to run the pack station. My responsibilities increased with making sure every order was accurately picked and ready for pick up or send off. Also with my duties as the pack station rep I insured shop and rental orders made it to our technicians in a timely manner.
- Shortly after running the pack station I was appointed to Will Call rep. I assumed the duty of giving orders to the customers upon pick up as well making sure orders we paid in full at pick up.
- After Will Call I was moved to the Parts Counter to start my training as a counter representative. I ordered for mostly Tulsa, and Oklahoma City customers for Warren. After two months of being in that position I was moved again, into the Call Center in Tulsa. Where my responsibilities grew from Tulsa and Oklahoma City, to our whole
territory. - For a little over a year now I've been on the parts counter. I have been responsible for taking care of walk in customers and calls ins for our region. I've been entrusted with releasing back orders, credit and rebills, CPRO orders, FDO's, and ordering major rebuilds for machines and engines for the shop. I've been apart of jobs that have brought in over two million dollars of parts revenue for Tulsa Parts Department. In addition I've had the responsibility of training several peers in the day to day of being a counterman for Tulsa.
Military Police Officer
USMC
Marine Corps Base Camp Lejeune, NC
09.2013 - 03.2018
- I served as Military Police Official for four and a half years. During my time as a Police Official I served two years in Okinawa, Japan. During that time I was a Fire Team Leader in charge of three other Marines while conducting field operations, convoy security, detainment operations, and courses on close quarter room clearing. During the last bit of time I served in Japan I was in charge of conducting convoy operations ranging from resupply, prisoner transport, and escort security.
- After re stationing in Camp Lejeune, NC my job setting changed to a more formal form of Law enforcement. I was tasked with base security at entry points through out the base. We conducted ID checks and vehicle inspections to insure the safety of base occupants. My responsibilities ranged from foot patrols to vehicle patrols aboard the installation. I responded to calls from noise complaints, drunk drivers, domestic disturbances, to even shots being fired on the base. I also was tasked with instructing younger and newer Marines how to spot intoxicated driver at the entry points, as well as intoxicated drivers aboard the base.
Education
ISR Certification - Inside Sales
Product Support Inside Sales Rep Boot Camp
Oklahoma City, OK06.2022
Enlisted Professional Education - Leadership And Ethics
Lance Corporal Leadership And Ethics Course
Okinawa, Japan11.2015
High School Diploma -
Owasso High School
Owasso, OK05.2013
Skills
- Conflict resolution
- Vendor relations
- Coordinating and quoting repairs
- Invoice processing
- Training and coaching
- Problem-solving skills
- Catalog familiarity
- Forming and maintaining excellent internal/external customer relations
- Completing any task given or assigned in a timely manner
- Out of the box thinking
- Product and service knowledge
Timeline
Reg Retail Prod Support Mgr
Warren CAT
12.2023 - Current
Product Support Sales Representative
Warren CAT
11.2021 - 12.2023
Parts Representative I
Warren CAT
05.2018 - 11.2021
Military Police Officer
USMC
09.2013 - 03.2018
ISR Certification - Inside Sales
Product Support Inside Sales Rep Boot Camp
Enlisted Professional Education - Leadership And Ethics
Lance Corporal Leadership And Ethics Course
High School Diploma -
Owasso High School
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