Steve Balderas
San Antonio,TX
Summary
Motivated IT student with over 20 years of experience in customer service, warehouse operations, and team leadership. Currently pursuing a Bachelor of Science in Information Technology, with hands-on training in cybersecurity and safety compliance. Known for strong troubleshooting skills, attention to detail, and a commitment to operational excellence. Proven ability to adapt quickly, collaborate across departments, and support technical systems in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Pre-Loader
UPS
San Antonio, Texas
10.2024 - Current
- Operated forklifts, pallet jacks, and hand trucks to load and unload packages efficiently.
- Scanned and sorted items for optimized delivery routes.
- Verified inventory accuracy and documented all shipments meticulously.
- Organized pallets and applied shrink wrap for secure transport.
- Adhered to safety protocols and utilized proper lifting techniques consistently.
- Managed hazardous materials following PPE guidelines.
- Coordinated pickups by effectively communicating with drivers.
- Conducted warehouse cleaning and equipment checks regularly.
Site Lead
Amazon
San Antonio, TX
01.2023 - 09.2024
- Managed overall site operations to ensure efficiency and safety compliance.
- Oversaw daily activities, including scheduling, ordering, receiving, shipping, and customer service.
- Monitored service quality and implemented improvements based on performance assessments.
- Provided regular updates on site performance and issues to upper management.
- Ensured adherence to safety protocols to prevent accidents in the workplace.
- Led, motivated, and coached team members to enhance productivity and morale.
FC Associate / Hazmat Ambassador
Amazon
San Antonio, TX
09.2021 - 01.2023
- Cross trained to perform various delivery and warehouse operational tasks including the following.
- Trailer Docking and Releasing, unloading and line replenishment, package inducting, stowing packages, pick an stage process, traffic control, inbound, stow side, and on the road (OTR) problem solve, and repacking or removal of damages, station transfers, milk runs, out of jurisdictions, out of regions, customer cancels, fulfillment center returns, UPS processing, and sideling of packages.
- I am also trained and a member of (ASC) Associate Safety Committee as Hazmat Ambassador. Within this role I ensure all associates / team members are trained and follow all company safety rules and guidelines. I properly address, contain, clean up, document, and dispose of any Hazmat spills using proper PPE.
Quality Control Assistant
Imperfect Foods
San Antonio, TX
01.2022 - 09.2022
- Within this role I identified and solved issues pertaining to dry product and perishables.
- I visually inspected product for quality, quantity, weighing, packing, and dates.
- Duties also included inventory, audits, data entry, reports, and trend analysis.
- I ensured the customer received great products in good packing to retain customer satisfaction!
Assistant Store Manager
La Fiesta Supermarket
San Antonio, TX
01.2005 - 12.2020
- Responsibilities included employee management, store conditions, loss prevention, planning, customer service, scheduling, merchandising, inventory, ordering, cashiering, perishables, front end office, and administrations.
- I supervised the sales of alcohol, tobacco, money order and Western Union.
- In short ensured that the store was operated at the standards set forth by the company!
Education
Bachelor of Science - Information Technology
Colorado Technical University
Colorado Springs06-2029
Certificate Of Completion - Cyber Security
Flatiron
1400 Lavaca St, Austin, Tx 7870101.2022
GED -
Private Industry Council
Cordelia, CA06-1993
Skills
- Effective interpersonal communication
- Time and stress management
- CPR and first aid certification
- Customer support services
- Forklift and pallet jack operation
- Mentoring and coaching skills
- Training and staff development programs
- MS Office expertise
- Communication skills
- Bilingual proficiency (English and Spanish)
Languages
Spanish
Limited
English
Professional
References
References available upon request.
Timeline
Pre-Loader
UPS
10.2024 - Current
Site Lead
Amazon
01.2023 - 09.2024
Quality Control Assistant
Imperfect Foods
01.2022 - 09.2022
FC Associate / Hazmat Ambassador
Amazon
09.2021 - 01.2023
Assistant Store Manager
La Fiesta Supermarket
01.2005 - 12.2020
Bachelor of Science - Information Technology
Colorado Technical University
Certificate Of Completion - Cyber Security
Flatiron
GED -
Private Industry Council
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