Summary
Overview
Work History
Education
Skills
Timeline
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Steve Coleman

Brewerton,NY

Summary

Successful General Manager bringing leadership and business management skills. Delivers above-target results and continuously seeks opportunities to elevate service and quality. History of running profitable operations in dynamic and diverse settings.

Overview

25
25
years of professional experience

Work History

Restaurant General Manager

Pizza Hut
09.2023 - Current
  • Lead operations of a high-volume restaurant, achieving profitability and customer satisfaction goals.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.

Market Trainer

Valvoline Instant Oil Change
02.2022 - 09.2023
  • Managed training and development for 150+ team members across 27 locations.
  • Facilitated workshops focused on building essential skills for success in the competitive marketplace.
  • Incorporated real-world examples into lessons, connecting theoretical concepts to practical applications.
  • Contributed to the creation of best practices in market training, ensuring consistency across company locations.

Service Center Manager II

Valvoline Instant Oil Change
08.2011 - 02.2022
  • Directed operations for 7 locations, achieving operational targets and enhancing customer service.
  • Established performance goals for staff, providing ongoing feedback and coaching to drive success.
  • Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
  • Promoted a positive work culture by fostering open communication channels among team members.
  • Trained new staff members on company policies and center expectations.

Restaurant General Manager

Pizza Hut
02.1999 - 08.2011
  • Managed full spectrum of restaurant operations, including staff management, inventory control, and customer service.

Education

Currently pursuing a degree in Business - Business

Bryant & Stratton College-Online
08.2024

High School Diploma, Regents -

Fowler High School
Syracuse, NY
06.2000

Skills

  • Sales Management
  • Customer Relationship Management
  • Team Leadership and Development
  • Operations Management
  • Financial Acumen and Profit & Loss Analysis
  • Training and Development
  • Inventory Control and Cost Management
  • Microsoft Office Suite
  • Point-of-Sale Systems
  • Inventory Management

Timeline

Restaurant General Manager

Pizza Hut
09.2023 - Current

Market Trainer

Valvoline Instant Oil Change
02.2022 - 09.2023

Service Center Manager II

Valvoline Instant Oil Change
08.2011 - 02.2022

Restaurant General Manager

Pizza Hut
02.1999 - 08.2011

Currently pursuing a degree in Business - Business

Bryant & Stratton College-Online

High School Diploma, Regents -

Fowler High School

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Steve Coleman