AHMED AHMED
Vineland,NJ
Summary
Proactive manager with 15 years of experience in team leadership, sales, management, and customer service in fast-paced settings. Demonstrated ability to drive team performance and exceed targets through effective communication and strategic planning. Skilled in fostering a positive work environment that promotes collaboration and empowers individuals to achieve their full potential. Adept at identifying opportunities for process improvement and implementing innovative solutions to enhance operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
The Mallard Restaurant at the Mainland Inn
Harleysville, PA
05.2022 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Trained staff members on use of POS system (Toast, Clover).
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Participated in inventory management tasks such as ordering supplies, receiving shipments, updating stock records within the POS system framework.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
Residential Repaint Sales Representative
Sherwin Williams
NJ, Atlantic & Cape May County NJ
03.2020 - 06.2022
- Demonstrated exceptional sales performance with sales increases (2020,2021), and earned president's club in 2021.
- District Leadership-mentored and helped to guide newer employees to achieve success through understanding our reporting and taking actionable steps.
- Established strong relationships with clients, leading to increased referrals and repeat business.
- Generated leads through cold-calling and door-to-door sales, resulting in a higher number of closed deals.
- Consistently met or exceeded monthly sales quotas through diligent prospecting efforts.
- Conducted accurate paint estimates using industry-standard software to maximize project profitability.
- Improved client retention with exceptional follow-up, regular check-ins, and timely project updates.
- Maintained detailed records of all client interactions and transactions for seamless communication among team members.
- Collaborated with painting crews to ensure clear understanding of project specifications, ensuring customer satisfaction.
- Increased customer satisfaction by providing personalized paint consultations and recommendations.
- Resolved customer complaints promptly, maintaining professionalism and preserving company reputation.
- Utilized company website and vendor catalogs to locate special order items for customers.
- Prepared pricing agreements and contracts to close sales.
- Traveled to customer sites to demonstrate products, answer questions and close contracts.
Market Manager
Sherwin Williams
Cape May, NJ
02.2019 - 03.2020
- Established dominance as the top performing market in the district with 24% sales increase YoY.
- Successfully generated 173 new business accounts, resulting in sales surpassing $200,000 by implementing a well executed weekly strategy focused on market penetration, competitive insight, and addressing customer needs.
- Demonstrated a keen ability to achieve quarterly revenue targets by diligently prospecting potential opportunities, utilizing cold calling, online sources, and leveraging internal resources to effectively close sales.
- Leveraged strong sales acumen in both B2B and B2C environments, driving 85% of sales from B2B transactions and 15% from B2C engagements.
- Led cross-functional teams to launch new products, ensuring alignment with market needs and organizational goals.
- Led successful product launches, coordinating between R&D, sales, and marketing teams to ensure cohesive strategy.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Store Manager
The Original Fudge Kitchen
Ocean City/Stone Harbor, NJ
03.2018 - 02.2019
- Manage and supervise the workflow of 15-20 staff members during the summer, and 6-10 employees during the "off" season; managed scheduling and delegate tasks to play to individual strengths, significantly raising productivity.
Sales Clerk & Supervisor
The Original Fudge Kitchen
Ocean City/Stone Harbor, NJ
05.2006 - 05.2010
- Provided exceptional customer service to differentiate the store from competing brands; assisted upwards of 100 customers each day, combining product knowledge and tailored support to achieve a positive satisfaction rating.
Project Manager
Ramzi Halim Construction
Kazanlak, Bulgaria
06.2004 - 05.2007
- Coordinated and managed various projects encompassing all aspects of residential construction; oversaw as many as 10 projects each month, guiding them from initial conception and negotiations to completion.
Education
General Business -
Atlantic Cape Community College
Mays Landing, NJ01.2016
Bachelor of Science - Industrial Management -
Technical University of Sofia
Sofia, Bulgaria01.2009
Skills
- Strategic Sales
- Restaurant Operations
- Staff Development
- Budget Management
- Team Leadership
- Cold Calling
- Sales Presentations
- Salesforce proficient
- Technical proficiency (TOAST & Clover)
- Deal closure via negotiation
- B2B Sales
- Inventory Management
- Cost Control
- Labor Management
- Customer Engagement
Accomplishments
President's Club winner 2021
Active Account Champion
District Leadership Award
Rookie of the Year
3x Recipient as Sales Rep of the Month
Certification
Certified Electronic Technician (Bulgaria)
Referencesavailable
Yes upon request
Timeline
Restaurant General Manager
The Mallard Restaurant at the Mainland Inn
05.2022 - Current
Residential Repaint Sales Representative
Sherwin Williams
03.2020 - 06.2022
Market Manager
Sherwin Williams
02.2019 - 03.2020
Store Manager
The Original Fudge Kitchen
03.2018 - 02.2019
Sales Clerk & Supervisor
The Original Fudge Kitchen
05.2006 - 05.2010
Project Manager
Ramzi Halim Construction
06.2004 - 05.2007
General Business -
Atlantic Cape Community College
Bachelor of Science - Industrial Management -
Technical University of Sofia