Steve Dattolo
Highland,Michigan
Summary
Results-oriented Commercial HVAC Professional specializing in service operations and team leadership. Led service departments to boost technician performance and operational efficiency while fostering strong customer relationships. Skilled in preventive maintenance, system troubleshooting, and delivering tailored HVAC solutions for commercial and industrial clients.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Director of Service
Bumler Mechanical
Michigan
01.2024 - 01.2026
- Lead daily operations for commercial HVAC service department supporting commercial and industrial customers
- Managed service technicians, scheduling, dispatching, customer support to enhance departmental performance
- Managed and supervised a team of over 18 HVAC service technicians
- Oversaw more than 100 preventive maintenance agreements for commercial customers
- Provided sales training, technician mentoring, and field service development to improve team performance and customer satisfaction
- Supported design-build sales opportunities while coordinating HVAC retrofit solutions for commercial clients
- Improve operational efficiency, customer satisfaction, and service response times
- Mentor and train technicians while promoting safe work practices and quality service standards
Account Manager
Bumler Mechanical
Michigan
01.2018 - 01.2024
- Managed commercial HVAC customer accounts and strengthened service relationships to enhance client satisfaction
- Maintained strong customer retention through responsive communication and technical support
- Developed preventive maintenance agreements and coordinated HVAC service solutions, ensuring optimal system performance
- Prepared estimates and recommended equipment upgrades and replacement solutions to meet client needs and improve operational efficiency
- Supported design-build sales opportunities for commercial HVAC projects
Sales Engineer
Systemp
Michigan
01.2015 - 01.2017
- Delivered commercial HVAC sales support and tailored technical system recommendations to meet client needs
- Prepared proposals, bids, and energy-efficient equipment solutions
- Collaborated with customers on design-build HVAC projects and system upgrades to enhance operational efficiency
- Worked directly with contractors, building owners, and facility managers
- Created preventive maintenance agreements that fostered account growth and strengthened client relationships
- Supported revenue growth through technical expertise and relationship development
Commercial HVAC Service Technician
BCTenair
Michigan
01.1996 - 01.2015
- Serviced chillers, CRAC units, boilers, large split systems, BMS controls, rooftop units, and related HVAC equipment to ensure optimal performance and reliability
- Diagnosed, repaired, and maintained commercial heating and cooling systems
- Performed preventive maintenance and emergency repair service calls to minimize downtime and enhance system longevity
- Provided reliable customer service while ensuring compliance with safety and operational standards
- Assisted with technician training and troubleshooting support
Education
HVAC Technical Training -
Pipefitters Local 636
Skills
- Commercial HVAC systems
- Chillers, boilers, and RTUs
- CRAC units and split systems
- Building management controls
- Technical troubleshooting
- Energy efficiency solutions
- Service operations management
- Service contract negotiation
- Preventive maintenance agreements
- Account management
- Operational oversight
- Project coordination
- Heating and cooling operations
- Service leadership
- Team leadership and training
- Customer relationship management
- OSHA compliance
Certification
- EPA Certified
- Journeyman’s License
- Manufacturer Training Certifications
Field Experience
- Commercial Chillers
- CRAC Units
- Boilers & Hydronic Systems
- Large Split Systems
- BMS / Building Automation Controls
- Rooftop Units (RTUs)
- Preventive Maintenance Programs
- PM Agreements
- Design-Build HVAC Projects
- Commercial HVAC Troubleshooting & Diagnostics
Timeline
Director of Service
Bumler Mechanical
01.2024 - 01.2026
Account Manager
Bumler Mechanical
01.2018 - 01.2024
Sales Engineer
Systemp
01.2015 - 01.2017
Commercial HVAC Service Technician
BCTenair
01.1996 - 01.2015
HVAC Technical Training -
Pipefitters Local 636