Steve Dooley
New Orleans,LA
Summary
Customer service professional with 7+ years of front-line experience supporting veterans, clients, and patients in handling and about service environments. Skilled in patient record services, client navigation, case management, intake, service coordination, operations, and conflict resolution.
Overview
9
9
years of professional experience
Work History
Patient Escort
Southeast Louisiana Veterans Health Care Systems
New Orleans, LA
04.2017 - Current
- Assisted veterans with mobility and transportation, enhancing their comfort and access to care throughout the healthcare facility.
- Coordinated patient movement between appointments and diagnostic areas, ensuring timely access to necessary medical services.
- Maintained schedules by delivering patients safely and on time to procedure rooms.
- Communicated effectively with medical staff to ensure timely patient care.
- Delivered messages and documents promptly between departments, facilitating effective communication and continuity of patient care.
- Answered any questions about the hospital and its services asked by visitors or patients.
- Worked a full-time schedule of 40 hours per week
Care Manager
SPO Care Manager -Valunteers at America
New Orleans, LA
04.2020 - 04.2023
- Assessed client needs and developed tailored care plans for individuals.
- Coordinated services with community resources and healthcare providers to streamline client support and enhance care continuity.
- Documented case notes and maintained accurate records in case management software to support ongoing client care.
- Maintained accurate case records and documentation according to agency guidelines.
- Schedule and cancel appointments.
- Front desk duties
- Managed electronic and paper records using CPRS and Microsoft Office to ensure accessibility and compliance.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Worked a full-time schedule of 40 hours per week
Heath Navagator
VOA
New Orleans, La
01.2019 - 01.2020
- Educated patients on health insurance options and eligibility, empowering them to make informed choices.
- Guided patients through healthcare systems, enhancing their access to necessary services.
- Advocated for patient rights and ensured equitable access to care services.
- Collaborated with staff in regular meetings to review ongoing cases and devise strategies for improved patient care.
- Maintained a full-time work schedule of 40 hours per week to support team operations.
Education
Bachelor of Communications -
Loyola University, New Orleans
New Orleans, LA01-1984
Skills
- Patient Monitoring
- HIPAA Compliance
- Confidentiality
- Record management
- Emergency Response
- Documentation
- Customer service care
Timeline
Care Manager
SPO Care Manager -Valunteers at America
04.2020 - 04.2023
Heath Navagator
VOA
01.2019 - 01.2020
Patient Escort
Southeast Louisiana Veterans Health Care Systems
04.2017 - Current
Bachelor of Communications -
Loyola University, New Orleans