KRISTINA LATTIMORE

• Provided compassionate guidance and support to patients, especially those with mobility challenges, ensuring they reached appointments promptly and comfortably
• Communicated important information clearly and empathetically to patients and families, fostering trust and understanding
• Sanitize wheelchairs before each patient and making sure the equipment is working properly.
• Greet patients and family members, while providing courtesy and professional service.

Assist patients in scheduling appointments, coordinating medical services, and

managing healthcare-related inquiries.

Verify patients' insurance information, explain coverage details, and assist with

claims inquiries.

Collaborate with remote team members and healthcare professionals to ensure

effective patient support.

Investigate and resolve patient issues, complaints, or concerns promptly.

• Proactive Communication: Maintained open lines of communication with clients, promptly responding to inquiries and proactively reaching out to provide updates or guidance on policy changes, renewals, and claims processes