Destiny Doyle
Houston,TX
Summary
Dedicated and compassionate professional seeking an ambassador position to leverage extensive experience in patient care and advocacy to ensure the highest quality of services and support for patients and their families.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Escort
MD Anderson
04.2024 - Current
- Safeguarded confidential patient information per HIPAA regulations while discussing transport details with medical staff members.
- Eased patient anxiety during transports by engaging in compassionate conversation and answering any questions regarding the process.
- Provided exceptional customer service while escorting visitors to requested destinations within the facility, promoting a positive hospital image.
- Promoted a positive work atmosphere through effective communication with colleagues across different departments.
- Warmly greeted patients and visitors and made each feel welcome.
Shift Supervisor
Starbucks
11.2022 - 03.2024
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Completed cash and credit card transactions accurately using POS software.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Shampoo Technician
Visible Changes Salon
09.2020 - 10.2021
- Ensured a welcoming environment for all clients by maintaining cleanliness throughout the salon space.
- Received consistently positive feedback from clients for attentive service and relaxing atmosphere created during treatments.
- Contributed to the salon's reputation for outstanding customer service by consistently going above and beyond client expectations during shampoo treatments.
- Provided exceptional customer service while addressing inquiries related to shampoo treatments or other salon offerings.
- Effectively communicated with stylists regarding any specific client requests or treatment preferences, ensuring seamless transitions between services.
- Performed shampoo and conditioning treatments on 10 clients daily.
Education
High School Diploma -
Dr. Kirk Lewis Career And Technical High School
Houston, TX05.2021
Skills
- Patient confidentiality
- Professionalism and Ethics
- Customer Service
- Healthcare Policies Understanding
- Patient Communication
- Medical terminology knowledge
- Active Listening
- Professionalism
- Patient Advocacy
- Adaptability
- Professional Demeanor
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Timeline
Patient Escort
MD Anderson
04.2024 - Current
Shift Supervisor
Starbucks
11.2022 - 03.2024
Shampoo Technician
Visible Changes Salon
09.2020 - 10.2021
High School Diploma -
Dr. Kirk Lewis Career And Technical High School
- First Aid/CPR Certified
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