Steve Dooley
Springfield,MO
Summary
Adept at strategic planning and operations management, Spearheaded teams at Bass Pro Shops to foster growth, enhance collaboration, and improve financial stability. With a knack for people management and effective communication, Boosted team morale and retention, achieving significant organizational advancements. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
19
19
years of professional experience
Work History
Director of Operations
Bass Pro Shops
05.2020 - 09.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Improved lead times on order fulfillment from 60 days to 30 days
Director of DEI
Bass Pro Shops
01.2018 - 04.2020
- Enhanced team collaboration through regular communication, goal setting, developmental training, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Challenged every retail store to improve community outreach and improved the outreach by 70 percent.
- Set base goals to improve diverse applicant applications by 30 percent
General Manager
Bass Pro Shops
05.2014 - 01.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Improved store financials by 8%
- Donated $100,000 worth of goods to the community in the aftermath of Hurricane Harvey
General Manager
Kmart, Sears Holding
04.2005 - 11.2013
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
Education
Bachelor of Arts - Fashion Merchandising
Mars Hill University
Mars Hill, NC12.1985
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Leadership training
- Staff training/development
- Employee Development
- Employee Relations
- Effective leader
- Hiring and Onboarding
Accomplishments
- Successfully navigated the company thru a class action discrimination lawsuit as the DEI Director. Provided the EEOC with a dynamic strategy that would satisfy the Decree mandated by the EEOC. Organized and led a Team who were inspired to make a positive difference and successfully developed a Diverse Outreach to recruit across a broader spectrum.
Timeline
Director of Operations
Bass Pro Shops
05.2020 - 09.2024
Director of DEI
Bass Pro Shops
01.2018 - 04.2020
General Manager
Bass Pro Shops
05.2014 - 01.2018
General Manager
Kmart, Sears Holding
04.2005 - 11.2013
Bachelor of Arts - Fashion Merchandising
Mars Hill University
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