Certified Quality Team Member
Steve Garcia
Winland Foods
Laveen,AZ
1
Certification
6
years of professional experience
Experienced quality control and food safety professional with strengths in product inspection, GMP compliance, documentation management, and corrective action. Known for quick issue resolution, strong traceability, and cross-functional teamwork.
Work History
Certified Quality Team Member
1 Year 2 Months- Inspected product quality, verifying specifications and identifying defects during production runs.
- Documented quality checks, maintaining accurate records for audits and traceability.
- Monitored GMP and food safety compliance across packaging and processing areas.
- Collected samples and performed routine tests to confirm product consistency.
- Supported hold-and-release decisions by escalating nonconforming product for review.
- Verified allergen control procedures, reducing cross-contact risk during changeovers.
- Coordinated with production teams to resolve quality issues and maintain flow.
- Trained new team members on inspection standards, sanitation, and reporting procedures.
- Served as a mentor and resource for junior team members, fostering professional growth and knowledge sharing within the quality assurance function.
- Collaborated with cross-functional teams to identify opportunities for process improvements, resulting in higher product quality.
- Participated in internal audits to ensure compliance with industry standards and regulations relating to product quality.
- Initiated regular team meetings to review performance metrics, share best practices, and maintain a consistent focus on quality improvement goals.
- Conducted root cause analysis on recurring defects, leading to targeted solutions and long-term improvement in product quality.
- Established clear communication channels between departments, facilitating timely resolution of quality-related concerns.
- Increased overall production efficiency through continuous monitoring, evaluation, and optimization of quality control systems.
- Played a key role in achieving ISO certification by demonstrating commitment to quality management principles throughout daily operations.
- Improved product quality by implementing rigorous inspection processes and providing detailed feedback to production teams.
- Developed and maintained comprehensive documentation for quality assurance processes, ensuring consistency and compliance.
- Enhanced customer satisfaction with thorough quality checks before product release.
- Collaborated with suppliers to ensure raw materials met predefined quality standards, improving end-product quality.
- Improved team efficiency by streamlining the the process for identifying and addressing defects.
- Facilitated cross-departmental communication to align quality objectives with business goals.
- Fostered a culture of quality and excellence within the team, leading by example.
- Streamlined quality inspection workflows, enabling faster turnaround times without compromising on standards.
- Utilized quality management software tools to track and report on quality performance metrics, driving data-driven decisions.
- Monitored and analyzed quality metrics to identify trends and areas for improvement.
- Ensured product quality met company standards, significantly reducing customer complaints.
- Conducted detailed inspections of materials and products to uphold quality assurance protocols.
- Coordinated with cross-functional teams to implement quality control measures, enhancing product reliability.
- Provided feedback to production team regarding product quality.
- Followed standard operating procedures for inspections and tests.
- Updated quality control records and reports.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Weighed products prior to shipment to confirm accuracy.
- Examined products for imperfections and defects.
- Trained other workers in inspection and testing procedures.
- Recorded inspection and test results on data sheets.
- Monitored product quality at all stages of the production process.
- Sampled products to verify compliance with standards
- Followed safety protocols while handling hazardous materials.
- Recommended architectural improvements, design solutions, and integration solutions.
- Utilized quality control software to track and analyze product data.
- Operated and maintained testing equipment.
- Repaired faults, reassembled products, and completed additional tests.
- Verifying sanitation, tracking hygiene, and catching microbial or allergen cross-contamination on designated environmental zones
Human Resources Specialist
2 Years 6 Months- Administered onboarding and offboarding workflows, ensuring accurate employee records and timely documentation
- Supported benefits administration, resolving eligibility, enrollment, and leave-related inquiries with precision
- Maintained HRIS data integrity across personnel changes, status updates, and compliance tracking
- Coordinated employee relations case handling, documenting concerns and escalating issues appropriately
- Partnered with managers to support performance documentation, corrective actions, and policy adherence
- Trained employees on HR procedures, tools, and self-service systems to strengthen adoption and compliance
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
- Coordinated with external training providers to offer specialized development programs for staff.
- Promoted a culture of continuous improvement, encouraging staff to share innovative ideas for organizational growth.
- Advocated for employee wellness programs, contributing to a healthier workplace.
- Resolved employee disputes with empathy and professionalism, maintaining a harmonious a a harmonious work environment.
- Collaborated with managers to identify and address employee relations issues.
- Administered employee benefits programs and assisted with open enrollment.
- Advocated for staff members, helping to identify and resolve conflicts.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Conducted performance reviews and provided feedback to managers on employee performance.
Learning and Development Coordinator
1 Year 5 Months- Coordinated onboarding schedules, training sessions, and facilitator logistics across multiple departments.
- Maintained learning management system records, ensuring accurate employee training assignments and completions.
- Tracked compliance training status and followed up on overdue certifications with supervisors.
- Prepared training materials, rosters, and attendance documentation for classroom and virtual sessions.
- Supported instructors by organizing agendas, presentations, equipment, and participant communications.
- Generated training reports to verify completion data and identify gaps in required coursework.
- Collaborated with managers to schedule development activities aligned with operational needs.
- Resolved employee training questions and guided users through course registration processes.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Collaborated with cross-functional teams to identify skill gaps and design targeted training initiatives.
- Conducted regular assessments of existing training content to ensure relevance in a rapidly changing industry landscape.
- Designed e-learning modules for remote employees, increasing accessibility and flexibility of learning resources.
- Evaluated the effectiveness of training activities through feedback surveys and assessment tools, leading to continuous improvement efforts.
- Implemented a mentorship program connecting experienced staff with newer team members, fostering collaboration and knowledge transfer across departments.
- Provided guidance to managers on tailoring employee development plans, enabling more personalized career growth opportunities.
- Championed a culture of continuous feedback and ongoing performance conversations, leading to more engaged and motivated employees.
- Aligned training objectives with overall business goals, ensuring that all learning activities supported strategic priorities.
- Contributed to talent development strategy by identifying future leaders and providing targeted leadership development opportunities.
- Promoted knowledge sharing among employees by creating an internal resource library of best practices, templates, and guidelines.
- Streamlined onboarding processes for new hires, resulting in decreased time to productivity.
- Developed customized coaching plans for individual employees based on performance reviews and identified areas for growth.
- Developed competency frameworks outlining desired skills and behaviors at various levels within the organization, guiding career progression paths for employees.
- Managed new employee orientation training process.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Implemented new learning strategies depending upon employees' skill levels.
- Directed training programs and development paths for managers and supervisors.
- Researched and obtained relevant course materials to achieve training objectives.
- Conducted training courses and prepared videos for long-term use.
- Directed field training to enhance participants' skills.
- Created in-depth training manual for all employees.
- Selected and assigned instructors to conduct specific training programs.
Human Resources Coordinator
9 Months- Coordinated onboarding workflows for new hires, ensuring accurate documentation and timely system access.
- Prepared HR reports and trackers, improving visibility into headcount, status changes, and compliance tasks.
- Guided employees through policy, leave, and benefits questions, delivering consistent HR support.
- Partnered with managers on employee relations matters, documenting concerns and maintaining follow-through.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Implemented diversity and inclusion programs, promoting more inclusive workplace culture.
- Facilitated exit interviews, gathering valuable feedback for organizational improvement.
Logistics Coordinator and Dispatch
1 Year 7 Months- Coordinated shipment scheduling, delivery tracking, and carrier communication to support daily project flow.
- Planned equipment and material dispatches for jobsite needs, reducing delays and missed deliveries.
- Communicated with vendors, field teams, and drivers to resolve routing and scheduling conflicts.
- Maintained logbooks and documentation for shipments, receipts, and supply movements with strong accuracy.
- Reviewed delivery requirements and updated logistics plans to align with changing project priorities.
- Supported warehouse and field operations by verifying materials, organizing stock, and prioritizing urgent requests.
- Improved coordination between internal teams and suppliers to streamline order fulfillment and delivery readiness.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Improved order accuracy through meticulous data entry and verification processes.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Oversaw maintenance and repair of logistics equipment, minimizing downtime and disruptions.
- Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Built and established relationships with staff and vendors.
Education
High School Diploma
Skills
Quality control tools
Nonconformance reporting
Measurement systems
Product testing
Product inspection
Calibration techniques
Calibration
Food safety compliance
Materials inspection
Traceability
Corrective action
Preventive action
Testing reports
Operations monitoring
Supply chain management
Visual inspection techniques
Cross-functional teamwork
Documentation management
Decision-making
Decision-making
Certification
- 3-A Sanitary Standards, Inc. Education Center - Overview of Principles of Hygienic Sanitary Design and Foundation Elements
- 3-A Sanitary Standards, Inc. Education Center - Basic of Hygiene Equipment and Design
- 3-A Sanitary Standards, Inc. Education Center - Facility Design & Environmental Controls
- 3-A Sanitary Standards, Inc. Education Center - Basics of Cleaning and Sanitizing
- 3-A Sanitary Standards, Inc. Education Center - Advanced Hygienic Equipment Design: Materials and Surface Finishes
- AIB - Food Safety and Sanitation - Internal Pest Management
- FSPCA Preventative Controls for Human Food V.2 PCQI
- Food Safety Certification -FDA Food Defense 101: Food Defense Training Awareness for Front-Line Employees
Timeline
Certified Quality Team Member
Winland Foods
08.2025 - 10.2026Read More
Learning and Development Coordinator
Winland Foods
03.2024 - 08.2025Read More
Human Resources Specialist
Winland Foods
03.2023 - 09.2025Read More
Human Resources Coordinator
Freshly
06.2022 - 03.2023Read More
Logistics Coordinator and Dispatch
Premier Underground
09.2020 - 04.2022Read More
Alhambra
High School Diploma
Read More