Steve Gomez II
Manteca,CA
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Production Lead
Custom Building Products Inc.
Stockton, California
01.2022 - 05.2024
- Monitored the quality of products during production process.
- Ensured safety regulations were followed by all staff members.
- Maintained an accurate inventory of raw materials and supplies.
- Provided guidance and support to subordinates in their daily activities.
- Tracked progress against objectives and reported regularly on progress made.
- Prepared reports on production metrics such as output, waste, cost.
- Worked closely with management team to develop long-term plans for growth.
- Established standard operating procedures for each task within the production line.
- Oversaw workstation setup and operation and mobilized production line and shift employees to meet customer quality standards and schedules.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Reported problems or concerns with quality, processes, equipment, materials and labor to supervisor.
- Checked finished products to ensure quality and that industry standards were met before use.
- Executed and coordinated employee training to meet quality requirements.
- Used daily system logs to document production information, discussing issues with management.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
Office Manager / Blueprint Planner
Skyway Collision Center
Manteca, CA
01.2018 - 12.2021
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Team Member
Togos sandwiches
Manteca, California
04.2016 - 06.2021
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Attended staff meetings to stay updated on company policies and procedures.
- Participated in training sessions for new employees when needed.
- Monitored expiration dates on food items for freshness assurance.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Upheld high standards of productivity and quality in operations.
- Analyzed key performance indicators to identify effective strategies.
- Determined consumer needs to provide products and services appealing to larger market.
Education
Certifications - Business Office Administrations
UEI College
Stockton, CA01-2019
Skills
- Quality assurance
- Quality control
- Team coordination
- Workflow management
- OSHA enforcement
- Logistics
- Office management
- Clear oral/written communication
- Staff management
- Administrative support
- Customer service
- Office management software
- Scheduling and calendar management
- Business administration
- Workflow optimization
- Strategic planning
Timeline
Production Lead
Custom Building Products Inc.
01.2022 - 05.2024
Office Manager / Blueprint Planner
Skyway Collision Center
01.2018 - 12.2021
Team Member
Togos sandwiches
04.2016 - 06.2021
Certifications - Business Office Administrations
UEI College