Steve Gonzalez
Whittier
Summary
Dedicated Automotive Technician with two years of hands-on experience in the industry, demonstrating a strong commitment to quality service and customer satisfaction. Recognized for a positive attitude and an enthusiastic approach to work, consistently striving to exceed expectations and contribute to team success. Passionate about leveraging technical skills and knowledge to effectively address customer needs while supporting overall business goals. Proven ability to thrive in fast-paced environments, ensuring efficiency and excellence in every task.
Overview
3
3
years of professional experience
Work History
Porter
NORM REEVES HONDA SPRSTR Cerritos
01.2023 - 03.2023
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
- Maintained building exteriors for professional, clean presentation standards.
- Delivered guest messages quickly and correctly, maintaining information confidentiality.
- Resolved guest inquiries punctually and politely for professional customer service.
Lube Service Technician
Just Tires
05.2023 - Current
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Greeted customers and answered questions about oil changes and other services.
- Translated customer concerns/inquires to Service Writers.
Automotive Technician
Mercedes Benz of Anaheim
07.2024 - Current
- Completed customer orders and warranty services according to manufacturer specifications.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Read and followed technical documentation to complete accurate repairs.
Education
High School Diploma -
California High School
06.2019
Associates of Occupational Studies - Automotive Mechanics
Universal Technical Institute of Southern California
12.2023
Skills
- Corporate Systems
- Vehicle Alignment
- Vehicle Inspection and Maintenance
- Spark Plug Replacement
- Brakes and Tires
- Maintenance Requirements
- Automotive Maintenance
- Battery Replacement
- Critical Thinking
- Customer Service
- Wheel Rotation and Balancing
- Vehicle Oil Change
- Ticket writing
- Tire mounting and balancing
- Alignments experience
- Chemical disposal
- Physical stamina
- Heavy lifting
- Relaying complex information
- Electrical circuits diagrams
- Problem-solving
- Diagnostic assessment
- Verbal and written communication
- Valid Driver's license
- Warranty procedures
Languages
Spanish
Native or Bilingual
Timeline
Automotive Technician
Mercedes Benz of Anaheim
07.2024 - Current
Lube Service Technician
Just Tires
05.2023 - Current
Porter
NORM REEVES HONDA SPRSTR Cerritos
01.2023 - 03.2023
Associates of Occupational Studies - Automotive Mechanics
Universal Technical Institute of Southern California
High School Diploma -
California High School
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