Steve Griffith
Indianapolis,IN
Summary
At Kroger, as a Dairy Department Manager, I led cross-departmental collaborations enhancing store performance and spearheaded marketing initiatives that significantly boosted dairy sales. My expertise in department management and customer service, coupled with a talent for employee development and fostering teamwork, drove operational excellence and enhanced employee satisfaction.
Overview
17
17
years of professional experience
Work History
Dairy Department Manager
Kroger
02.2008 - Current
- Spearheaded cross-departmental collaboration initiatives, promoting teamwork throughout the store for improved overall performance.
- Evaluated employee performance regularly, providing constructive feedback to promote growth within the team.
- Developed creative marketing materials showcasing featured products within the dairy section, driving customer interest and sales.
- Provided exceptional customer service while addressing inquiries regarding product selection and availability in the dairy section.
- Streamlined inventory management for optimal product availability and freshness.
- Trained new employees on dairy department procedures, resulting in increased productivity and efficiency.
- Fostered a positive work environment by addressing employee concerns promptly and effectively.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Radio And Television
Purdue Calumet
Hammond, INSkills
- Stock rotation
- Merchandising strategies
- Employee development
- Department management
- Team scheduling
- Teamwork and collaboration
- Customer service
Timeline
Dairy Department Manager
Kroger
02.2008 - Current
Radio And Television
Purdue Calumet
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