Steve Grimes
Louisville
Summary
Flexible team member with a background in customer service and warehouse operations. Proven track record in addressing customer inquiries, resolving complaints, and implementing process improvements that drive efficiency and elevate the customer experience.
Overview
18
18
years of professional experience
Work History
Team Member
Thorntons
Louisville, KY
09.2016 - 08.2019
- Operated cash registers, ensuring accurate transactions and efficient customer service.
- Maintained cleanliness and organization of the store environment to enhance customer experience.
- Assisted in inventory management, restocking shelves to meet customer demands promptly.
- Collaborated with team members to achieve daily sales targets and improve service efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Warehouse Worker
Amazon
Louisville, KY
01.2015 - 01.2016
- Loaded and unloaded shipments, ensuring accurate inventory management and organization.
- Maintained cleanliness and safety standards in compliance with OSHA regulations.
- Collaborated with team members to enhance workflow efficiency during peak periods.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Team Member
Target
Louisville, KY
08.2013 - 09.2015
- Implemented process improvements that streamlined checkout procedures and reduced wait times.
- Engaged with customers, addressing inquiries and resolving issues to foster positive shopping experiences.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Teacher
St. Edward School
Louisville, KY
08.2001 - 05.2013
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Facilitated classroom management strategies to foster a positive learning environment.
- Collaborated with colleagues to enhance curriculum development and instructional methods.
- Mentored new teachers, providing guidance on best practices and classroom techniques.
- Integrated technology into lessons to improve student engagement and understanding.
Education
Master of Science -
Master of Science - Elementary Education
Indiana University Southeast
New Albany, IN05-2010
Bachelor of Science - Middle School Education
University of Kentucky
Lexington, KY05-1996
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
Timeline
Team Member
Thorntons
09.2016 - 08.2019
Warehouse Worker
Amazon
01.2015 - 01.2016
Team Member
Target
08.2013 - 09.2015
Teacher
St. Edward School
08.2001 - 05.2013
Master of Science -
Master of Science - Elementary Education
Indiana University Southeast
Bachelor of Science - Middle School Education
University of Kentucky