Summary
Overview
Work History
Skills
Timeline
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Amanda Alexander

Westminster,CO

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.

Overview

9
9
years of professional experience

Work History

Party Host

All Thrills Trampoline Park
Westminster, CO
07.2023 - Current
  • Hosted and facilitated memorable birthday parties and special events for guests at a bustling trampoline park venue.
  • Ensured a fun and safe environment while overseeing party activities, including trampoline jumping sessions and party games.
  • Managed party logistics, including coordinating food orders, setting up party rooms, and ensuring timely transitions between activities.
  • Provided excellent customer service by addressing guest inquiries, handling requests, and resolving issues promptly and professionally.
  • Collaborated with team members to maintain cleanliness and organization throughout the park, contributing to a positive guest experience.

Lead Manager

All Thrills Trampoline Park
Westminster, CO
07.2023 - Current
  • Supervised daily operations of a high-energy trampoline park, ensuring smooth and efficient functioning of all activities.
  • Directed and motivated a team of 33 staff members, providing guidance and training to maintain high standards of customer service and safety.
  • Implemented and enforced park policies and safety procedures, ensuring compliance with industry regulations and protocols.
  • Oversaw inventory management and ordering of supplies to maintain adequate stock levels for daily operations.
  • Handled customer inquiries, feedback, and complaints effectively, resolving issues promptly to maintain guest satisfaction.
  • Collaborated with senior management on strategic planning, marketing initiatives, and special events to enhance park revenue and customer engagement.

Closing Teacher

Primerose School at Torry Peaks
Broomfield, CO
02.2023 - 06.2023
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Managed closing process to ensure student safety.

Closing Team Member

Chipotle
Arvada, WY
08.2022 - 12.2022
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Responsible for a variety of roles such as prepping the food, washing dishes, maintaining work area clean, and working in the line serving customers their food.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.

Restaurant Team Member

Wendy's
Arvada, CO
01.2022 - 06.2022
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Provided exceptional service to high volume of daily customers.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Collected money, made change and counted out register at end of shift.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Assisted at drive-thru window by swiftly handling cash and credit card transactions.

Leadership Intern

Elite Martial Arts Center
Springfield, VA
05.2015 - 06.2019
  • Instructed students in martial arts skills and demonstrated appropriate use of techniques.
  • Mentored new students by sharing experiences, connecting to resources and offering peer support.
  • Served as positive role model and facilitator to increase student engagement.
  • Worked with professional leadership team to establish and renew evolving parameters for club and organization functioning.

Skills

  • Team Building
  • Complex Customer Service Problem Solving
  • Teamwork and Collaboration
  • Goal Setting
  • Creativity
  • Operations Management
  • Safety Awareness
  • Child Care
  • Leadership
  • Positive Attitude/Open Mind
  • Training and Development
  • Adaptability
  • Event Coordination
  • Attention to Detail

Timeline

Party Host

All Thrills Trampoline Park
07.2023 - Current

Lead Manager

All Thrills Trampoline Park
07.2023 - Current

Closing Teacher

Primerose School at Torry Peaks
02.2023 - 06.2023

Closing Team Member

Chipotle
08.2022 - 12.2022

Restaurant Team Member

Wendy's
01.2022 - 06.2022

Leadership Intern

Elite Martial Arts Center
05.2015 - 06.2019

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Amanda Alexander