- I enjoy helping others and giving back to the community
- Enjoy participating in gaming for overall physical and mental well-being
- I participate in low-impact exercises to strengthen core muscles
- Watching Movies and TV Shows
- Fashion and Style
Steve Jackson
Homestead,FL
Summary
Dynamic Supervisor at Miami Dade Solid Waste, adept at enhancing team performance and morale through effective conflict resolution and training initiatives. Uses independent decision-making skills and sound judgment to positively impact company success. I improved customer satisfaction and maintained compliance with safety protocols, significantly reducing conflict incidents and fostering a productive work environment. A problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Waste Supervisor 2
Miami Dade Solid Waste
02.2017 - Current
- Supervised daily workflow, assigned tasks, and maintained consistent team productivity
- Trained about 60 staff on procedures, quality standards, and safe work practices
- Monitored output for accuracy, resolved issues, and enforced compliance with policies
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Resolved conflicts among team members promptly as needed, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints
- Check and send emails normally within 10-20 per day
- Evaluations/ Disciplinary actions if needed
- Ensure we have enough working trucks to pickup trash
- Directed crew assignments, balancing workloads across collection, disposal, and facility support activities.
- Reviewed daily logs, incident reports, and service requests to support accurate documentation.
Waste Supervisor 1
Miami Dade Solid Waste
01.2011 - 02.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL06-1987
Skills
- Operations management
- Strategic planning
- Safety protocols
- Decision-making
- Complex Problem-solving
- Team building
- Conflict resolution
- Employee motivation
- Department organization
- Multitasking
- Effective communication
- Staff discipline
Certification
QuickBooks Certified User Online
- Supervisory Leadership Development Workshop
- Security Awareness
- Recognizing Identity Theft
- Violence in the Workplace
- Cultural Diversity
Interests
Timeline
Waste Supervisor 2
Miami Dade Solid Waste
02.2017 - Current
Waste Supervisor 1
Miami Dade Solid Waste
01.2011 - 02.2017
High School Diploma -
Homestead Senior High School