Steve Jeanne-Rose
Charlotte,NC
Summary
Established Account Executive worker engages with customers to help establish rapport. Skilled in building customer relationships and understanding customer needs. Great communication, bilingual skills and dedication to customers. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
11
11
years of professional experience
Work History
Account Executive
Avidbots
Charlotte, NC
09.2021 - Current
- Qualified leads, built relationships and executed sales strategies to drive new business. Managed over 30 customer calls per day.
- Trained clients on product features, software and updates to secure buy-in. Highlighting value of robotic solution vs manual cleaning.
- Presented technical presentations to clients to explain product features and benefits of software upgrade feature.
- Organized product demonstrations and trial installations of equipment to promote products.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Territory Sales Account Manager
Juniper Networks
Westford, MA
03.2015 - 06.2021
- Developed and maintained strong working relationships with professionals within assigned territory.
- Stayed current on company offerings and industry trends specially with different software available for Juniper Cloud based, Data Loss Prevention (DLP), SDWAN solution driven by Mist AI and Juno's OS.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Serviced accounts and proposed new products and services to maximize revenue.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote software features and increase client base.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas by 10%
Inside Sales Coordinator
Intertek Testing Services
Boxborough, MA
10.2013 - 03.2015
- Technical writing skills in English and French (for scopes/sector codes).
- Processed customer certification and resolved questions and concerns regarding products, pricing and availability.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Prospected continuously for new potential customers and maintained existing customer based.
- Knowledgeable with following certification: QMS/EMS/OHS/Medical/AS/TS/FSSC/IT principles preferred.
- Managed portfolio of accounts and consistently generated strong annual sales by 8%.
Scheduling Coordinator
Intertek Testing Services
Boxborough, MA
11.2011 - 10.2013
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Managed supervisor itinerary of auditors and appointments and streamlined scheduling procedures.
- Created detailed calendars for staff members to support deadline management and milestone achievement.
- Managed over 60 customer calls per day.
Education
MBA - Project Management
Columbia Southern University
Orange Beach, AL05.2025
Bachelor of Arts - Humanities
Atlantic Union College
South Lancaster, MA06.2011
Skills
- Bilingual fluent in English and French
- Interpersonal Skills
- Effective Customer Communication
- Client Rapport-Building
- Strong Presentation Skills
- Product Knowledge
- Salesforce Software
- Digital Sales
- Sales Quota Achievement
- Pipeline Development
Languages
French
Native or Bilingual
English
Full Professional
spanish
Limited Working
Timeline
Account Executive
Avidbots
09.2021 - Current
Territory Sales Account Manager
Juniper Networks
03.2015 - 06.2021
Inside Sales Coordinator
Intertek Testing Services
10.2013 - 03.2015
Scheduling Coordinator
Intertek Testing Services
11.2011 - 10.2013
MBA - Project Management
Columbia Southern University
Bachelor of Arts - Humanities
Atlantic Union College
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