Lucy Johnson

• Professionally and timely document, dispatch and coordinate service and repair requests through phone and emails from customers.
• Prepare and submit service request information and purchase orders through accounting software.
• Determine scope of work for service repairs and create detailed service work orders for technicians to utilize in field.
• Coordinate, dispatch and schedule daily jobs with technicians and management.
• Perform daily reconciliations of completed and incomplete service work orders to ensure accuracy of billing and scheduling.

• Drafting estimates and material ordering.

• Provide office support
• Recording billable hours/invoices
• Responsible for incoming calls
• Time card input
• Drafting estimates
• Material ordering and follow up