Steve Koperski
Hudsonville
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
Work History
Technical Account Manager
Multivac, Inc.
01.2023 - Current
- Serve as the primary point of contact between Multivac and dedicated Key Accounts, focused on understanding and addressing the technical needs and requirements of high production operations
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Managed multiple accounts and projects simultaneously, maintaining high levels of organization and prioritization.
- Ensure the successful implementation and optimization of technical solutions, provide ongoing support and troubleshooting, and foster strong client relationships to enhance the customer experience
- Collaborate closely with internal teams to resolve issues, deliver tailored solutions, and drive overall client success
Field Service Technician II
Multivac, Inc.
01.2020 - 01.2023
- Responsible for installing, maintaining, and repairing packaging equipment at customer locations throughout the Great Lakes Region
- Key duties include diagnosing technical issues, performing routine and emergency repairs, conducting equipment upgrades, and ensure optimal machine performance
- Engage with customers to provide technical support, document service activities, and provide a positive and effective service experience
Field Service Technician
Complete Automation Resource
01.2019 - 01.2020
- Complete field installations and repair of custom automated equipment
Assistant Service Manager
Extol Inc.
01.2018 - 01.2019
- Managed service related projects and working with internal design team and customer to assess project scope and requirements
- Also responsible for purchased parts procurement, scheduling and planning for manufactured components
Field Service Technician
TUV SUD America
01.2017 - 01.2018
- Extensive travel throughout US, Mexico, Asia, Africa and South America installing test equipment
- Responsible for maintaining client relationships, completing installation & system startups, and training operators and maintenance personnel
- Also responsible for increasing post installation maintenance and service sales
Field Service Engineer
Instron
01.2016 - 01.2017
- Performed field calibrations, preventive maintenance and repairs on customer equipment throughout Michigan
- Completed load cell, speed, displacement and strain calibrations primarily in a lab environment
Field Service/Controls Technician
TUV SUD America
01.2010 - 01.2016
- Complete all electrical panel builds and wiring on a variety of test equipment
- Follow equipment to the customer location and complete field wiring and installation as well as system startup
Product Development Specialist
John Deere Product Engineering Center
01.2009 - 01.2010
- Work alongside and support engineering staff in the development, testing, and analysis of experimental and current agricultural vehicles
Education
Diploma -
Wayland Union High School
01.1994
Skills
- Troubleshooting Mechanical Systems
- Troubleshooting Electrical Systems
- Troubleshooting Pneumatic Systems
- Troubleshooting Hydraulic Systems
- Control Panel Build and Layout
- Field Wiring and Installation
- Basic Programming
- Commissioning Servo Drives
- PLCs
- Customer Relations
- Computer Skills
- Microsoft Suite
- SAP C4C CRM
- Excellent Written Communication Skills
- Excellent Verbal Communication Skills
- Excellent Electrical Aptitude
- Excellent Mechanical Aptitude
- Account Management
- Project Management
- Sales Support
Previousemployers
- Speedtech Equipment
- Sebright Products
- SunSource Hydraulics
- Monarch Hydraulics
- JN Fauver Co.
References
Available upon request
Timeline
Technical Account Manager
Multivac, Inc.
01.2023 - Current
Field Service Technician II
Multivac, Inc.
01.2020 - 01.2023
Field Service Technician
Complete Automation Resource
01.2019 - 01.2020
Assistant Service Manager
Extol Inc.
01.2018 - 01.2019
Field Service Technician
TUV SUD America
01.2017 - 01.2018
Field Service Engineer
Instron
01.2016 - 01.2017
Field Service/Controls Technician
TUV SUD America
01.2010 - 01.2016
Product Development Specialist
John Deere Product Engineering Center
01.2009 - 01.2010
Diploma -
Wayland Union High School
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