Steve Lange
Bakersfield,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Held positions of management and training throughout my career.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Campground Host
Vista Recreation
04.2022 - 10.2022
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Campground Host
California Land Management
07.2020 - 09.2021
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Claims Specialist
Farmers Insurance Exchange
03.1985 - 04.2020
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Determined appropriateness of payers to protect organization and minimize risk.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Generated, posted and attached information to claim files.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Drafted and reviewed legal documents utilizing knowledge of relevant clauses to minimize incurred liability.
Education
Bachelor of Science - Business Administration And Management
California State University - Sacramento
Sacramento, CA12.1983
Skills
- Checking Guests In and Out
- Customer Experience
- Scheduled Maintenance
- Visitor Interaction
- Trash Pickup
Certification
- CM - Certified Manager Certification, Graduate in Claims Administration and Associate in Claims
Timeline
Campground Host
Vista Recreation
04.2022 - 10.2022
Campground Host
California Land Management
07.2020 - 09.2021
Claims Specialist
Farmers Insurance Exchange
03.1985 - 04.2020
Bachelor of Science - Business Administration And Management
California State University - Sacramento
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