Arthur Flores

• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained excellent attendance record, consistently arriving to work on time.

• Educated visitors on area wildlife and regional history during tours and presentations.
• Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
• Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
• Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
• Distributed park and trail maps, provided park information, and answered customer service questions.
• Administered first aid to visitors suffering from falls and minor injuries and contacted paramedics for hospital transport in serious cases.
• Trained on fire protection, containment procedures and applied skills in fire fighting.

• Professional development completed in advanced electrical
• Continuing education in advanced carpentry
• Professional development completed in advanced plumbing
• Continuing education in wildfire suppression
• Continuing education in cliff rescue/first aid

Graduate of Ventura Sheriff's (POST) Acdemy

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