Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lydia Zenda

Delta,CO

Summary

Dynamic and reliable professional with extensive experience in guest relations management at Heceta Lighthouse B&B. Proven ability to enhance guest experiences through effective problem-solving and exceptional service. Skilled in front desk operations and food service, consistently ensuring high standards of cleanliness and operational efficiency.

Overview

14
14
years of professional experience

Work History

Campground Host

America Land and Leisure Pleasant Grove Ut
05.2024 - 09.2025
  • Managed campground operations, ensuring cleanliness and maintenance of facilities.
  • Assisted guests with reservations and inquiries, enhancing customer experience.
  • Coordinated recreational activities, promoting community engagement among visitors.
  • Monitored compliance with safety regulations, fostering a secure environment.
  • Maintained accurate inventory of supplies, optimizing resource management for daily operations.
  • Educated campers on campground rules and regulations, promoting adherence to policies for the benefit of all guests.
  • Coordinated with maintenance staff to ensure timely repairs, keeping facilities in optimal condition for visitor use.
  • Adhered to strict environmental guidelines when performing maintenance tasks, protecting natural habitats within the campground area.

Dishwasher

Ona Restuarant
06.2024 - 10.2024
  • Operated dishwashing equipment efficiently to maintain cleanliness standards.
  • Sorted and organized dishes, utensils, and cookware for optimal workflow.
  • Assisted kitchen staff by ensuring availability of clean supplies during busy shifts.
  • Maintained sanitation regulations and safety standards in dishwashing area.
  • Implemented time-saving practices that improved overall kitchen efficiency during peak hours.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.

Bed and Breakfast on Site Caretaker

Heceta Lighthouse B&B
10.2023 - 03.2024
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Collaborated with housekeeping to maintain room readiness and uphold quality standards.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Dishwasher

Adobe Resort
05.2013 - 08.2017
  • Operated dishwashing equipment efficiently to maintain cleanliness standards.
  • Sorted and organized dishes, utensils, and cookware for optimal workflow.
  • Assisted kitchen staff by ensuring availability of clean supplies during busy shifts.
  • Maintained sanitation regulations and safety standards in dishwashing area.
  • Monitored inventory levels of cleaning supplies and communicated needs to management.
  • Implemented time-saving practices that improved overall kitchen efficiency during peak hours.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
  • Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.

Server

Seal Rock Diner
03.2012 - 04.2013
  • Provided exceptional customer service, ensuring positive dining experiences and addressing guest inquiries promptly.
  • Collaborated with kitchen staff to coordinate timely food delivery and maintain high-quality presentation standards.
  • Managed cash transactions accurately, processed payments, and balanced registers at end of shifts.
  • Trained new servers on menu items, service protocols, and best practices for customer engagement.

Housekeeper

Agate Beach Bed and Breakfast
02.2012 - 09.2012
  • Managed daily cleaning operations, ensuring high standards of hygiene and presentation.
  • Trained new staff on efficient cleaning techniques and safety protocols.
  • Conducted regular inspections, identifying areas for improvement in cleanliness and organization.
  • Developed inventory tracking system for cleaning supplies to optimize resource management.
  • Led team in executing deep-cleaning projects during off-peak periods, improving overall operational efficiency.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Education

Associate of Arts - Horticulture

Utah State University
Vernal, UT

Skills

  • Guest relations management
  • Front desk operations
  • Problem-solving abilities
  • Guest services
  • Reliability
  • Hotel operations
  • Guest experiences
  • Food service operations
  • Guest registration

Languages

Spanish
Limited Working

Timeline

Dishwasher

Ona Restuarant
06.2024 - 10.2024

Campground Host

America Land and Leisure Pleasant Grove Ut
05.2024 - 09.2025

Bed and Breakfast on Site Caretaker

Heceta Lighthouse B&B
10.2023 - 03.2024

Dishwasher

Adobe Resort
05.2013 - 08.2017

Server

Seal Rock Diner
03.2012 - 04.2013

Housekeeper

Agate Beach Bed and Breakfast
02.2012 - 09.2012

Associate of Arts - Horticulture

Utah State University

Similar Profiles

CREATE PROFILE