Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Steve Lloyd
Open To Work

Steve Lloyd

Spokane,WA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Director of Trust and Safety OperationsSr. Manager of Trust and Safety OperationsDistrict Manager

Work Type

Full Time

Location Preference

Remote

Important To Me

Company CultureWork from home optionCareer advancementPersonal development programs

Summary

Experienced director specializing in strategic planning, team leadership, and performance optimization. Proven track record of driving growth through effective operational strategies and strong professional relationships. Skilled in problem solving, decision making, and communication, influencing key stakeholders to achieve organizational objectives.

Overview

20
20
years of professional experience

Work History

Director of Trust and Safety Operations

Rover.com
09.2022 - Current
  • Defined and revised operational policies to enhance organizational effectiveness.
  • Developed and executed customer-facing safety initiatives to boost user trust and engagement.
  • Collaborated with human resources to create job descriptions and oversee employee training programs.
  • Led development and implementation of staff evaluation parameters in partnership with human resources.
  • Liaised with departmental heads to formulate financial plans, ensuring compliance with operational standards.
  • Managed a team of senior operations leaders to drive strategic initiatives.

Sr. Manager of Trust and Safety Operations

Rover.com
Spokane
01.2018 - 09.2022
  • Developed strategic initiatives to improve operational efficiency and resource allocation.
  • Led cross-functional teams to enhance customer experience and service delivery.
  • Directed a team to optimize business operations and achieve performance standards.
  • Managed vendor relationships to ensure quality service and compliance with standards.

District Manager

Starbucks Coffee Co.
Spokane
08.2006 - 09.2017
  • Grew portfolio of 12 retail locations: developed district-level strategies aligning each store's financial, operational, and customer-service goals with unique strengths and challenges.
  • Led team of 16 leaders: motivated and coached Store Managers to enhance leadership skills and operational effectiveness.
  • Provided expertise on customer issues, team staffing, and store operations, ensuring compliance with company policies and procedures.

Education

Bachelor's Degree - Business Communications

Arizona State University
01-2016

Associate's Degree - Business

Bellevue College
01-2010

Skills

  • Safety compliance
  • Operational compliance
  • Risk assessment strategies
  • Project management
  • Budget management
  • Performance management
  • Time management
  • Collaborative mission alignment
  • Critical thinking and problem solving
  • Effective communication

Timeline

Director of Trust and Safety Operations

Rover.com
09.2022 - Current

Sr. Manager of Trust and Safety Operations

Rover.com
01.2018 - 09.2022

District Manager

Starbucks Coffee Co.
08.2006 - 09.2017

Bachelor's Degree - Business Communications

Arizona State University

Associate's Degree - Business

Bellevue College

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Steve Lloyd