Steve Lowery
Saint Peters,MO
Summary
Quality Assurance Analyst with extensive experience in defect tracking and process improvement at Express-Scripts. Proficient in Agile methodologies and JIRA, with a strong history of training teams and collaborating with vendors to elevate product quality. Expertise in data analysis and mentoring, driving continuous improvement initiatives. Consistently meets project deadlines while effectively resolving bugs and enhancing product performance.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
EXPRESS SCRIPTS (Evernorth)
St Louis, MO
12.2010 - 07.2025
- Contracted within this same role, until FTE hire-date 6/30/2014
- Performed ad-hoc letter comparisons, verifying variable data with Word and Excel.
- Trained junior analysts in quality assurance best practices using comprehensive materials.
- Documented defects and tracked progress through Agile methodologies and JIRA.
- Coordinated with print vendors to identify letter records for deletion or address changes.
- Maintained policies, procedures, and work instructions to advance quality improvement initiatives.
- Participated in continuous improvement initiatives to enhance product quality processes.
Bindery Supervisor
KOPYTEK
St Louis, MO
07.1998 - 04.2009
- Supervised Commercial Print-Bindery operations, ensuring efficient workflow and stringent quality control.
- Conducted routine inspections of finished products to ensure compliance with customer specifications.
- Managed daily workflow by assigning tasks according to employee skills and availability.
- Communicated job progress, timelines, and special instructions to all relevant departments.
Bindery Supervisor
CRAFTLINK (PIP Printing)
St Louis, MO
11.1992 - 07.1998
- Supervised bindery operations, ensuring efficient workflows and stringent quality control.
- Scheduled regular maintenance for all bindery equipment, minimizing downtime.
- Managed daily operations by assigning employee tasks, to meet product deadlines.
Lead Machine Operator
MARCRAFT Industrial HVAC
St Louis, MO
07.1985 - 11.1992
- Constructed industrial HVAC units up to 200,000 cfm in sections for efficient transport on 5-7 flatbed tractor trailers.
- Utilized press brakes, metal shears, dye cutters, and overhead cranes for component development.
- Adhered to all safety procedures during production processes to maintain a safe work environment.
Skills
- Quality assurance and defect tracking
- Agile methodology and JIRA
- Data analysis and process improvement
- Vendor coordination
- Team training and mentoring
- Results validation
- QA reporting
Certification
- MBO Folder Certification (Pile Fed)
Affiliations
- OASIS FOOD PANTRY occasional volunteer
- Guitar Player formerly in local band (15 years)
- Skydiving (Static-Line)
References
References available upon request.
Timeline
Quality Assurance Analyst
EXPRESS SCRIPTS (Evernorth)
12.2010 - 07.2025
Bindery Supervisor
KOPYTEK
07.1998 - 04.2009
Bindery Supervisor
CRAFTLINK (PIP Printing)
11.1992 - 07.1998
Lead Machine Operator
MARCRAFT Industrial HVAC
07.1985 - 11.1992
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