Summary
Overview
Work History
Education
Skills
Timeline
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Steve Madison Jr.

Steve Madison Jr.

Richardson,TX

Summary

Results-driven Operations Manager with 10+ years experience in the commercial construction industry. Known for leading projects to completion with efficiency and productivity. Skilled in strategic planning, team leadership, and agile methodologies. Excel in communication, problem-solving, and adaptability, ensuring successful project outcomes through collaboration and innovative thinking.

Overview

11
11
years of professional experience

Work History

National Operations and Development Manager

Knight Commercial
Addison, TX
09.2019 - Current
  • Established project scope, budgets, contract values, and monthly/quarterly accruals for $25+ million of billable work.
  • Monitored progress against project milestones and deadlines.
  • Coordinated, scheduled, and oversaw 700+ jobs year over year
  • Supervised the day-to-day workflow of 40-45 employees nationwide.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Conducted onboarding sessions to orient new staff members about company culture, as well as processes related to restoration.
  • Assisted with developing online learning modules for extended learning for all employees.

Sales Representative

Sherwin-Williams Company
Richardson
06.2014 - Current
  • Grew territory sales by 60% year over year while increasing gross profit 13%
  • Developed relationships with existing and future buyers based on delivering great service and quality products.
  • Generate sales leads through careful call planning, with a desire to win.
  • Maximize store, territory, district, and company growth through lead generation and
  • Train new onboarding Manager Trainees and assist with their store/position placement.

Assistant Service Manager/Service Advisor

Keating Auto Group - Toyota of Victoria
03.2013 - 06.2014
  • Restructured Service Department to drive performance metrics upwards.
  • Aided in improving Gross Profit by over 10% and Net Sales by over 25% in a calendar year.
  • Maximized efficiency in services rendered by altering processes based on the customer's needs.
  • Increased retention by 30% by maintaining a district-leading Customer Service Index of greater than 95%.

Education

Bachelor of Science in Human Resource Development -

Texas A&M University
College Station, TX
12.2012

Skills

  • Performance monitoring
  • Client Relations
  • Training material development
  • Team development strategies
  • Project Management
  • Staff Management
  • Budget Control

Timeline

National Operations and Development Manager

Knight Commercial
09.2019 - Current

Sales Representative

Sherwin-Williams Company
06.2014 - Current

Assistant Service Manager/Service Advisor

Keating Auto Group - Toyota of Victoria
03.2013 - 06.2014

Bachelor of Science in Human Resource Development -

Texas A&M University

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Steve Madison Jr.