Steve Mahadeo
Long Island City,NY
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
19
19
years of professional experience
Work History
IT Support Specialist
Jam Paper & Envelope
09.2004 - Current
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Updated software to safeguard against security flaws.
- Delivered onsite technical support for [Number] employees.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Configured and tested new software and hardware.
- Maintained servers and systems to keep networks fully operational during peak periods.
Director of Operations
Hudson Envelope Of Nj
08.2004 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Middle College High School At Laguardia Community College
Long Island City, NY06.2021
Skills
- Software and Hardware Implementation
- AV Presentation
- Firmware Development
- Leading Software Development Teams
- User Experience
- Microsoft Active Directory
- Backup and Recovery
- Hardware Replacement
- Data Connectivity
- Disk Space Management
- Technical Support and Assistance
- Organizational Skills
- Instruction and Training
- Operating System Management
Timeline
IT Support Specialist
Jam Paper & Envelope
09.2004 - Current
Director of Operations
Hudson Envelope Of Nj
08.2004 - Current
High School Diploma -
Middle College High School At Laguardia Community College
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