Steve McElrea
Lynnwood,WA
Summary
Over Number years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Knowledgeable Desired Position with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Overview
31
31
years of professional experience
Work History
Owner/Operator
Sower Garden Services
16026 Motor Place Lynnwood Wa
08.1994 - 02.2025
- Coordinated timely deliveries to ensure customer satisfaction and operational efficiency.
- Managed inventory tracking and maintained accurate records of shipments and deliveries.
- Assisted in optimizing delivery routes to improve turnaround times and reduce costs.
- Collaborated with team members to troubleshoot delivery issues and enhance service quality.
- Implemented safety protocols during loading and unloading processes to minimize risks.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
- Coordinated consistent on-time deliveries of damage-free goods.
- Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
- Reduced vehicle downtime with regular maintenance checks, ensuring optimal functionality and reducing repair costs.
- Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
- Documented all delivery transactions accurately, contributing to efficient inventory management practices.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
- Managed time effectively by prioritizing tasks based on urgency and importance, maximizing daily productivity levels without compromising quality standards set forth by the company policy guidelines.
- Contributed to sustainable business practices by consolidating deliveries whenever possible, reducing fuel consumption and overall carbon footprint.
- Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
- Utilized technology effectively for real-time updates on package statuses, ensuring constant communication between dispatchers and customers.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Conducted thorough pre-and post-trip inspections of vehicles to guarantee compliance with safety regulations and prevent potential issues on the road.
- Maintained excellent driving record by adhering to traffic rules and regulations, contributing to overall company reputation.
- Followed company policies and procedures during shift.
- Obtained signatures from customers upon delivery of goods.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Reported customer questions, issues and complaints to management.
- Tracked delivery information, mileage, and fuel use while on shift.
- Delivered packages to customer doorsteps and business offices.
- Maintained clean and orderly appearance while on shift.
- Verified load against delivery ticket before beginning every shift.
- Kept detailed records of deliveries and money received from customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Inspected load security and checked for damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Minimized company liability and risks to loads by obeying traffic laws.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Fostered positive working relationships with regular customers.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Delivery Specialist
JPC
Lynnwood, WA
02.2021 - 05.2023
- Coordinated timely deliveries to ensure customer satisfaction and operational efficiency.
- Managed inventory tracking and maintained accurate records of shipments and deliveries.
- Assisted in optimizing delivery routes to improve turnaround times and reduce costs.
- Collaborated with team members to troubleshoot delivery issues and enhance service quality.
- Implemented safety protocols during loading and unloading processes to minimize risks.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
- Coordinated consistent on-time deliveries of damage-free goods.
- Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
- Reduced vehicle downtime with regular maintenance checks, ensuring optimal functionality and reducing repair costs.
- Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
- Documented all delivery transactions accurately, contributing to efficient inventory management practices.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
- Managed time effectively by prioritizing tasks based on urgency and importance, maximizing daily productivity levels without compromising quality standards set forth by the company policy guidelines.
- Contributed to sustainable business practices by consolidating deliveries whenever possible, reducing fuel consumption and overall carbon footprint.
- Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
- Utilized technology effectively for real-time updates on package statuses, ensuring constant communication between dispatchers and customers.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Conducted thorough pre-and post-trip inspections of vehicles to guarantee compliance with safety regulations and prevent potential issues on the road.
- Maintained excellent driving record by adhering to traffic rules and regulations, contributing to overall company reputation.
- Followed company policies and procedures during shift.
- Obtained signatures from customers upon delivery of goods.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Reported customer questions, issues and complaints to management.
- Tracked delivery information, mileage, and fuel use while on shift.
- Delivered packages to customer doorsteps and business offices.
- Maintained clean and orderly appearance while on shift.
- Verified load against delivery ticket before beginning every shift.
- Kept detailed records of deliveries and money received from customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Inspected load security and checked for damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Minimized company liability and risks to loads by obeying traffic laws.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Fostered positive working relationships with regular customers.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Education
Associate of Science - Landscape Maintenance
Edmonds Community College
Lynnwood, WA09.1999
Timeline
Delivery Specialist
JPC
02.2021 - 05.2023
Owner/Operator
Sower Garden Services
08.1994 - 02.2025
Associate of Science - Landscape Maintenance
Edmonds Community College