Steve Morales
Santa Ana,CA
Summary
Experienced technician with strong troubleshooting and preventive maintenance skills. Proven ability to enhance system reliability and customer satisfaction through effective communication and technical support.
Overview
37
37
years of professional experience
Work History
Tech 1
Frontier Communications
Long Beach, California
03.1998 - Current
- Installed and maintained telecommunications equipment for residential and business customers.
- Educated customers on proper use of communication services and equipment.
- Conducted routine inspections to ensure system reliability and performance.
- Documented service activities and updates in company software systems accurately.
- Assisted in training new technicians on tools, procedures, and safety protocols.
- Responded to customer inquiries with professionalism and technical knowledge.
- Replaced defective components or parts as needed.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Kept records of parts and equipment used in projects to update inventory.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Telecommunications Specialist
AST Research
Irvine, California
01.1989 - 02.1998
- Installed telecommunications equipment for improved system performance and reliability.
- Assisted in troubleshooting network issues to ensure uninterrupted service delivery.
- Conducted routine maintenance checks on telecommunications systems to uphold functionality.
- Provided technical support to end-users, addressing inquiries and resolving issues promptly.
- Conducted periodic maintenance checks on all telecom systems components to ensure optimal performance.
- Installed telecommunications and computer hardware, software, programs and applications to initiate functional operation.
- Investigated customer complaints related to service interruptions or other technical issues.
- Tested circuits of malfunctioning telecommunication equipment to isolate malfunction sources.
- Performed troubleshooting for hardware and software related issues on telecom networks.
- Updated knowledge base documents regularly with accurate information about various telecom system components.
- Trained users on how to use features available within the telecommunications system effectively.
- Developed test plans and conducted tests to ensure proper functioning of telecom systems components.
- Installed network interface devices and rearranged inside wiring.
- Disassembled equipment, inspecting and tested wiring to locate and repair problems.
- Designed wiring plans for new buildings and built renovations for data and voice communications.
- Troubleshot complex network issues, resolving problems to minimize downtime.
- Programmed and maintained PBX systems for efficient call routing and handling.
- Collaborated with IT teams to integrate telecommunications systems with enterprise networks.
Telecommunications Technician
AST Researh
Irvine, California
01.1989
Education
Bachelor of Science - Navigation
FEATI University
Manila Philippines03-1979
Skills
- Equipment maintenance
- Telecommunications installation
- Troubleshooting techniques
- Preventive maintenance
- Technical documentation
- Customer satisfaction
Timeline
Tech 1
Frontier Communications
03.1998 - Current
Telecommunications Specialist
AST Research
01.1989 - 02.1998
Telecommunications Technician
AST Researh
01.1989
Bachelor of Science - Navigation
FEATI University