Steve Rydell
Indianapolis,IN
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
24
24
years of professional experience
Work History
Senior General Manager
MY EYE DR
Indianapolis, IN
12.2022 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions for multiple locations.
- Supervised employees through planning, assignments, and direction.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
District Manager
MY EYE DR
Indianapolis, IN
01.2018 - 11.2022
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Worked with direct reports to develop and implement action plans, improving operating results.
General Manager
Luxottica Retail- Target Optical/ Pearle Vision
Indianapolis, IN
05.2000 - 01.2018
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Built and maintained loyal, long-term customer relationships through effective consulting and earning trust.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
Education
High School Diploma -
Huntington North High School
Huntington, IN06-1995
Skills
- Sales management
- P&L Management
- Organizational Development
- Sales Development
- Staff Training
- Operations Management
- Human Resources Management
- Corporate Communications
Timeline
Senior General Manager
MY EYE DR
12.2022 - Current
District Manager
MY EYE DR
01.2018 - 11.2022
General Manager
Luxottica Retail- Target Optical/ Pearle Vision
05.2000 - 01.2018
High School Diploma -
Huntington North High School
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